CAREERS

Join our team at Big Brothers Big Sisters

GROW YOUR CAREER AT BIG BROTHERS BIG SISTERS

We’re always looking for talented, dedicated people who believe in the power of mentoring to change the life of a child for the better, forever. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.

TO APPLY

Please send resume, cover letters and other required application materials as stated in the job description to [email protected]. No phone calls, please. Qualified applicants will be contacted shortly.

OPEN POSITIONS

JOB TITLE: Adult Site Based Program Specialist

DEPARTMENT: Adult Site Based Programs

REPORTS TO: Adult Site Based Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

WORKPLACE MENTORING PROGRAM: Mentors and meet once a month in a group setting. Sessions are facilitated by the program specialist. This program provides youth the opportunity to explore college experiences and post-high school options they may not have even known were possibilities. A tailored social emotional learning curriculum focuses on college readiness, relationship building and youth advocacy with a unique spin based on the philanthropic culture of the university or institution.

JOB RESPONSIBILITIES

Program Execution

• Contribute to the development of site curriculum.
• Facilitate and supervise site sessions.
• Ensure positive match development and safety of both Bigs and Littles by conducting monthly match support that is accomplished through in-person, email or telephone contact.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function to ensure long-term caring relationships between matches while focusing on positive outcomes for youth.
• Work effectively with assigned partner schools and corporate partners to schedule and plan out sessions, meetings, and transportation for participating students.
• Provide ongoing support of engagement for the assigned matches to achieve length of match, closure and outcome evaluation goals by providing recommendations for volunteer appreciation and participation in events.
• Maintain accurate file documentation for each match according to BBBSA standards and agency policies in addition to providing accurate and timely program statistics.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

Corporate Relations

• Responsible for the cultivation, stewardship and ultimate retention of all workplace mentoring program partners as well as volunteers and students.
• Collaborate with the Enrollment Recruitment Specialist to actively steward relationships with corporate stakeholders toward a goal of converting partners to additional revenue generating verticals i.e.: Grant, Event Sponsor, etc.

QUALIFICATIONS

• Bachelor’s Degree required
• Experience with at-risk/high-risk youth specifically teens (volunteer and/or paid) preferred
• Familiar with Windows XP software applications, Google Suite
• High level of customer service with significant experience working with external stakeholders/clients (specifically corporate accounts with ability to build strong relationships for greater agency initiatives of stewardship), school administration, and staff.
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking skills with ability to engage a variety of audiences (including both corporate volunteers and youth)
• Strong organizational and time management skills in a fast-paced work environment with strong attention to detail
• Ability to multi-task and work both independently and in a team setting in a fast-paced environment with a heavy workload while exercising good judgment, decision making and problem solving skills
• Maintains confidentiality throughout daily operations
• Must have access to a reliable automobile, valid driver’s license and automobile insurance

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Routine independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE is “at will,” meaning that either you or BBBSOCIE may end your employment at any time and with or without cause.

JOB TITLE: Family Resource Specialist

DEPARTMENT: Community Program, Match Support

REPORTS TO: Match Engagement & Enrichment Manager

FLSA STATUS: Full-Time, Hourly, Non-Exempt

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

JOB SUMMARY: The Family Resource Specialist (FRS) is responsible for linking tools and resources to the families we serve across our Community Mentoring Program. The FRS will cultivate relationships with community organizations, partners, providers, and agencies serving Inland Empire communities to provide youth and families wraparound support, including access to therapy, basic needs support, and mental health wellness programs. The FRS will serve as the subject matter expert to families by offering tailored support, guidance, and information relevant to their specific needs. The FRS will also work to expand positive opportunities for mentees, including educational achievement, workforce development and health living, all of which are key to improving long term mental wellness. Additional responsibilities include researching and creating a network of community resources and training for staff, families, and mentors on how to address mental health challenges to live whole, healthy, and productive lives.

JOB RESPONSIBILITIES:

Customer Relations
• Actively engages parents in responding to various needs by including more referral services to our partner community resource agencies.
• Serves as liaison between organization and external sources
• Serves as a customer service role model to ensure a positive relationship in interactions with all employees and stakeholders
• Takes the time to listen to find out the client needs.
• Provides parents with appropriate referrals, as applicable.
• Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders.
• Creates and develops effective methods of referring students and families for services.

Resource Management
• Maintains a directory with information on local resources that address basic needs, household assistance, education, recreation, counseling, mental and physical health etc.
• Create and execute opportunities to engage and educate families regarding resources
within the community
• Routinely shares resources, web sites, information etc. with other members of the team.
• Develops and facilitates family resource and information systems for families and makes this information available to staff.
• Review community requirements to determine eligibility based on family demographics
• Builds and sustains relationships with community-based organizations.
• Identifies and develops strategies to assist in removing barriers preventing families from utilizing community resources.
• Provides higher education access and opportunities through curated resources and services.
• Active participant in external meetings, seminars, workshops, and conferences related to community resources

Cross-Program Collaboration
• Collaborates with Community Mentoring Program staff to gain information regarding family challenges and needs
• Works with program staff to provide education, tools, and best practices on how to engage and problem solve with families
• Advises program leads on overall suggested trainings and resources that families may benefit from.
• Works with internal and external stakeholders to plan programmatic events.
• Responsive and timely in helping staff in providing solutions to families on their caseloads
• Committed to empowering themselves and others to solve their own problems.
• Provides leadership for vision, mission, and goals of family support principles.
• Collaborates with MSW interns to expand resources and impact

Documentation & Compliance
• Ensure that all case action is documented in the database.
• Reviews client history noting any information changes.
• Database entry on all gathered information about the client.
• Analyzes and helps interpret data to identify impact, trends and opportunities for growth
• Ensures that any updated paperwork is placed in client file.
• Manages and maintains caseloads assigned.
• Monitors continuity of case management regarding families being supported
• Respects confidentiality of information.
• Performs other duties as assigned by the employer.

JOB QUALIFICATIONS
• Bachelor’s degree required
• Must be fluent in Spanish; both written and oral.
• Experience in social work, educational advocacy preferred
• Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Access to a reliable automobile; valid driver’s license; and automobile insurance
• Able to work independently exercising good judgment, decision making and problem-solving skills
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Able to succeed in a fast-paced environment
• Able to work with confidential information
• Able to relate well in multicultural environments
• Able to effectively collaborate with peers
• Able to use time effectively and able to focus on details
• Able to maintain boundaries with clients.
• Strong attention to detail and organizational skills.
• Self-starter and proactive approach in resolving problems and issues.

REQUIRED SKILLS AND ABILITIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Builds and Sustains Community Partnerships
Builds constructive and effective relationships; Leads partnership development with equity, transparency, and mutual benefit; Establishes realistic partnership goals and outcomes; Nurtures and sustains partnerships through collaboration and shared leadership; Continuously monitors and evaluates partnership goals.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

Perseverance
Pursues everything with energy, drive, and a need to finish; seldom gives up before a project is complete; especially in the face of resistance or setbacks.

Ability to Prioritize
Spends his/her time and the time of others on what’s important; identifies and acts on critical issues; can quickly sense what will help or hinder accomplishing a goal; eliminates or navigates around roadblocks, creates focus.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

vel of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE is “at will,” meaning that either you or BBBSOCIE may end your employment at any time and with or without cause.

JOB TITLE: Site-Based Program Specialist

DEPARTMENT: Site-Based Programs (High School Bigs)

REPORTS TO: Site Based Program Manager

FLSA STATUS: Non-Exempt, Full-Time, Hourly

MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

JOB SUMMARY: The Site Based Specialist is responsible for facilitating sessions, conducting match support and providing overall support of site based matches to ensure child safety and long-term caring relationships between matches while focusing on positive outcomes for youth.

RESPONSIBILITIES: 
• Facilitate and supervise site sessions, ensuring positive match development and safety of both mentors and mentees.
• Work with the Site Based Program Manager to build positive relationships with school partners to attract and retain qualified mentors and mentees.
• Work effectively with partner schools to schedule and plan weekly sessions and meetings when appropriate.
• Responsible for the cultivation, stewardship and ultimate retention of assigned school partners, mentors, and mentees. 
• Provide a high level of professionalism in presentation and communication when conducting all program related operations with school partners and program liaisons. 
• Support with any enrollment functions through recruitments, interviews, and assessments of any potential mentors and mentees. 
• Provide timely and comprehensive written assessments and recommendations for participation in the program.
• Conduct volunteer orientations and training. 
• Identify suitable potential matches and provide ongoing support to achieve length of match, closure and outcome evaluation goals.
• Conduct bi-monthly and quarterly match support contacts that are accomplished through in-person, email or telephone contact. 
• Maintain accurate file documentation for each match according to BBBSA standards and agency policies.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Effectively use active and attentive listening to confirm understanding; coach matches through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
• Contribute to the development of site curriculum.
• Provide accurate and timely program statistics.
• Effectively communicate with marketing and/or grants teams on press worthy activities, volunteer highlights and program successes to enhance visibility of the program and within the community. 
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.
• Performs other duties as assigned by supervisor.

QUALIFICATIONS:
• Bachelor’s Degree required
• Fluent in Spanish required
• Experience with at-risk/high-risk youth (volunteer and/or paid) preferred
• Familiar with Windows XP software applications
• High level of customer service with significant experience working with external stakeholders/clients (specifically schools with the ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking skills with ability to engage a variety of audiences (including both high school volunteers and elementary aged youth).
• Excellent organizational and time-management skills with strong attention to detail.
• Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem solving skills.
• Maintains confidentiality throughout daily operations.
• Must have access to a reliable automobile, valid driver’s license and automobile insurance.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease. 

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE is “at will,” meaning that either you or BBBSOCIE may end your employment at any time and with or without cause.

JOB TITLE: People Operations Manager

DEPARTMENT: People & Culture

REPORTS TO: VP of People & Culture

FLSA STATUS: Full-time, Exempt, Salary

MISSION: Our Mission is to provide children and youth facing adversity with a strong and enduring, professionally supported 1:1 mentoring relationship that creates pathways for the future and a mentor for a lifetime. Our Vision is to create caring and connected communities where young people thrive and experience upward social and economic mobility.

BELIEF STATEMENT: We believe that every child, regardless of ethnicity, income, or gender identity, has the opportunity to achieve measurable life success.  We lead with a strengths-based leadership approach focused on justice and rooted in a culture of learning. We believe that diversity, respect, collaboration, resilience, innovation and excellence create a strong and living culture that is meaningful, significant and purpose-driven. As a mentorship organization dedicated to igniting potential in the youth and young adults we serve, we are also dedicated to unlocking the potential of our internal staff. We believe that by leveraging individual strengths we are able to make a lasting and positive impact on our community. We lead with clear purpose and meaning that translates to measurable life success for every child served through our program. We believe through mentorship real equity is possible.

JOB SUMMARY: As a member of the People & Culture team, the People Operations Manager will play a key role in establishing and upholding HR presence in the Riverside office through execution and delivery of HR policies, best practices, procedures, and initiatives. This position will work very closely to the People & Culture team, the VP of People & Culture, the Executive Team, and the Riverside Leadership team in the following functions: office management, HR administration, strategic planning, talent acquisition & management, and execution of tri-county culture and initiatives.

JOB RESPONSIBILITIES: 

OFFICE MANAGEMENT
• Answer inter-agency calls and emails from staff and directing them to relevant point of contact.
• Adhere to office budget and ensure all employees follow.
• Monitor office supplies and order new stationery, furniture, appliances, IT tech, and electronics as needed.
• Maintaining all office areas to ensure its appliances are in good working order.
• Develop office policies and procedures, and ensure they are implemented appropriately.
• Assist with office layout planning and potential office moves, and with managing and maintaining IT infrastructure.
• Identify opportunities for process and office management improvements, and design and implement new systems.
• Address employees’ inquiries regarding office management issues (e.g. stationery, Hardware and other supply needs).
• Liaise with appropriate vendors, including cleaning, property management, Payroll, and security services).
• Responsible for managing and adhering office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored.
• Ensure security, integrity, and confidentiality of data and meetings.
• Maintain a safe, secure, and pleasant work environment.
• Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports.

HUMAN RESOURCES / PEOPLE & CULTURE
• Counsel any managers and employees who may be struggling in their roles.
• Review, track, and document compliance with mandatory and non-mandatory training, continuing education, and work assessments, like safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
• Interview and train new office employees and organize their employment paperwork and dedicated workspaces.
• Recruit, interview, and facilitate through a DEI lens in the hiring of qualified candidates for open positions; collaborate with department managers to understand skills and competencies required for openings.
• Handle employment-related inquiries in a DEI manner from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Attend and participate in employee disciplinary meetings, terminations, and investigations as needed.
• Maintain compliance with local, national, federal, and state employment laws and regulations, and recommend best practices.
• Participate actively in the planning and execution of company events, celebrations, and meetings. 
• Prepare paperwork and schedules for smooth new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience
• Collaborate with HR Administrator regarding tasks for pre-onboarding/onboarding, new-hire orientations, and exit interviews, including data entry in human resources information systems (HRIS) and audits for accuracy and compliance.
• Provide a dedicated and effective HR advisory service to employees that covers absences, health issues, PTO, grievances, organizational change, and all other employee-relations matters.
• Be the primary backup for payroll processing, including biweekly updates to employee files, bonus/incentive pay, vacation/sick pay, expense reimbursements, hourly-employee validations, and benefits changes.
• Maintain physical files and digital documentation for employees.
• Collaborate with People & Culture team to develop effective talent acquisition and management strategies.
• Process complaints regarding sexual harassment, discrimination, or other instances of workplace harassment and assist in any necessary investigations and disciplinary with VP of People & Culture. 

QUALIFICATIONS:
• Bachelor’s Degree in Human Resources, Business Administration, or related field
• 2-5 years of work experience in an HR/administrative/office management role
• Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.
• Proficiency with Microsoft Office and Google Suite
• Must have exceptional attention to detail
• Strong organizational and time management skills, and ability to prioritize
• Must be a self-starter and driven
• Excellent communication and interpersonal skills
• Strong problem-solving skills and analytical abilities
• Strong written and verbal communication skills to produce reports, assign tasks, accept instructions and handle vendor contracts, among other tasks
• Organization and the ability to multitask to complete a wide variety of tasks
• Strong interpersonal skills to interact positively with all employees
• Leadership ability to manage challenges and oversee employees
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel, mileage reimbursement
• Work nights and weekends

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE is “at will,” meaning that either you or BBBSOCIE may end your employment at any time and with or without cause.

JOB TITLE: Fund Development Administrator

DEPARTMENT: Executive, C-Suite

REPORTS TO: Chief External Affairs Officer

FLSA STATUS: Regular, Full-Time, Hourly

MISSION: To provide children facing adversity with a strong, enduring, professionally supported one-to-one mentoring relationship that creates pathways for the future and a mentor for a lifetime.

BELIEF STATEMENT:We see a world where every child, regardless of ethnicity, income, or gender identity, has the opportunity to achieve measurable life success.  We lead with a strengths-based leadership approach focused on justice and rooted in a culture of learning. We believe that diversity, respect, collaboration, resilience, innovation and excellence create a strong and living culture that is meaningful, significant and purpose-driven. As a mentorship organization dedicated to igniting potential in the youth and young adults we serve, we are also dedicated to unlocking the potential of our internal staff. We believe that by leveraging individual strengths we are able to make a lasting and positive impact on our community. We lead with clear purpose and meaning that translates to measurable life success for every child served through our program. We believe through mentorship real equity is possible.

JOB SUMMARY:Big Brothers Big Sisters seeks an organized, detail-oriented and motivated individual to strategic partnership and development team. The Fund Development Administrator (FDA) will be the main “keeper of information”, schedule coordinator, and database administrator. The FDA’s dedicated support will enable the CEAO and development team to build authentic, meaningful and lasting relationships with supporters and organizations. This position will ensure successful executive-level and fund development support as needed–as well as be a cultural ambassador for our agency and have ownership with Regional Board, government agencies, special events and donor stewardship process. This position will require a flexible work schedule with some evening and weekend hours.

JOB RESPONSIBILITIES: 

Support to CEAO and development team:
• Manages CEAO’s calendar, book travel arrangements, codes credit card bank statements and create mileage/expense reports monthly.
• Preps for Board Meetings, lunches, and other events by managing agenda, all logistics, and meeting minutes.
• Manages board scoreboard and all engagement activities
• Filters incoming telephone calls and emails from new partners or vendors
• Attends meetings and other venues to support departments as needed
• Maintains statewide and local legislative data base 
• Preps for and maintains project management on Revenue Team Meeting Activities and members. 

Database Management:
• Input, track and update donor information in SalesForce. 
• Enter and process all gifts received and ensure they are coded correctly. 
• Collaborate with both office finance and revenue teams to ensure all data and dashboards are accurate and timely. 
• Conduct quarterly maintenance within SalesForce to ensure data integrity. 
• Create reports and complex queries as requested to support fundraising goals.
• Create and manage mailings and mailing lists for all invitations, save the dates and mailing campaigns throughout the year, as well as sending out annual gift receipt summaries to donors.  
• Work with the Finance team to reconcile accounts and sync systems on a weekly basis.
• Manage pledges and billings, including invoicing, billing and receipting of gifts. 

Administrative Support:
• Prepare materials for all upcoming donor and outreach meetings 
• Collect notes from team members’ donor meetings and enter information into Sales Force 
• Draft accurate, personalized and timely donor recognition for gifts; ensure thank you notes go out within 48 hours. 
• Conduct internal (database) and external (web) donor research. 
• Keep all department files maintained and organized.
• Perform other administrative support duties as assigned.

Special Event Support (Seasonal):
• National Mentoring Month (January) is our month to education our legislators locally (OCIE), statewide and national via various campaigns an events. 
• Mentor Awards Celebration is our signature event to honor mentorship in the region (April).
• Thought Leader events and Listening sessions events hosted at a various times.
• Board Holiday event (December).
• Support the event staff as necessary. 

QUALIFICATIONS:
• Minimum 2 years of relevant experience at a non-profit organization OR administrative work history in a fast-paced setting.
• Some Executive Assistant experience
• Salesforce experience preferred
• Experience in performing accurate and efficient typing and data entry preferred
• Excellent oral and written communication skills, proficiency in computer skills (Word, Excel, Google Apps, PowerPoint, Outlook, and Access)
• Strong critical-thinking and people skills 
• Excellent writing and editing skills—including the ability to prepare and proofread clear, concise, and grammatically correct business correspondence and other documents.
• Must demonstrate strong organizational skills and attention to detail 
• Must have a collaborative, team-oriented work style with ability to work independently
• Must demonstrate exceptional time management and meet all deadlines

REQUIRED SKILLS AND ABILITIES:

Stakeholder Focus
Is dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first-hand stakeholder information and uses it for improvements in products and service; talks and acts with stakeholders in mind; establishes and maintains effective relationship with stakeholders and gains their trust and respect; ensures stakeholders feel they have been listened to; establishes credibility quickly. 

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease. 

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process. 

Result Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress. 

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community. 

Innovative Management
Has the ability to bring forward creative ideas and suggestions; always looking for better/more efficient ways to improve process and systems; has a sense about managing the creative process of others; can facilitate and participate effective brainstorming; can project how potential ideas may play out in the marketplace; is good at bringing the creative ideas of others to market. 

Perseverance
Pursues everything with energy, drive and a need to finish; seldom gives up before a project is complete; especially in the face of resistance or setbacks. 

Managing Vision and Purpose
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations. 

Ability to Prioritize
Spends his/her time and the time of others on what’s important; identifies and acts on critical issues; can quickly sense what will help or hinder accomplishing a goal; eliminates or navigates around roadblocks, creates focus. 

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Routine independent travel. 
• Frequent travel to program sites. 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE is “at will,” meaning that either you or BBBSOCIE may end your employment at any time and with or without cause.