CAREERS

JOB TITLE: Workplace Mentoring Recruitment & Enrollment Specialist

DEPARTMENT: Workplace Mentoring

REPORTS TO: Workplace Mentoring Program Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

MISSION:
Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION:
At Big Brothers Big Sisters, we create and support mentoring relationships that ignite the power and promise of the next generation. Through mentorship, all youth achieve their full potential.

JOB SUMMARY:

This role drives match growth and quality for the Workplace Mentoring program by conducting recruitment, screening, and timely matching of mentors and mentees. It ensures a high level of customer service and compliance throughout the process while fostering strong relationships with school and workplace partners. Additionally, the role supports BBBSOCIE’s mission and vision by promoting departmental goals and outcomes to external stakeholders.

JOB SCOPE & ESSENTIAL FUNCTIONS:

❑ Primary Accountabilities
• Recruitment
• Manage and develop connections at partner universities & community colleges in order to recruit mentees.
• Manage and develop connections with corporate partner/liaison to identify Mentors.
• Lead and support recruitment activities such as presentations, tabling, and events on college campuses and corporate sites.
• Follow up with recruitment leads to support their progression through the full enrollment process.

❑ Enrollment
• Conduct mentor and mentee interviews.
• Collect and process fingerprints, conduct references and background checks for mentors.
• Evaluate mentor/ mentee eligibility, communicate program goals and safety measures.
• Write assessments for eligibility and match recommendations.
• Maintain accurate data in CRM and provide regular updates on enrollment progress.

❑ Match mentees with mentors
• Create quality match relationships based on overall enrollment evaluation.
• Communicate match recommendations and rationale to Program Specialists to ensure a seamless transition and match activation.

❑ Secondary Accountabilities
• Provide support to all other program functions as needed

ROLE COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Presentation Skills
Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.

Drive for Results
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Time Management
Uses his/her/their time effectively and efficiently; values time; concentrates his/her/their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

QUALIFICATIONS

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience
• 1–3 years of experience in recruitment, community outreach, volunteer management, or youth development programs
• Experience working with youth populations and/or corporate partners is highly desirable

Knowledge, Skills & Abilities
• Strong interpersonal and communication skills; effective in engaging diverse groups including students, professionals, and educators
• Confident public speaker with experience presenting to both small and large audiences
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Highly organized with strong attention to detail and follow-through
• Self-motivated and collaborative team player
• Bilingual (English/Spanish) preferred but not required
• Proficient in Microsoft Office Suite; experience with CRMs and email marketing tools preferred

Other Requirements
• Ability to travel locally for college/corporate site visits, recruitment events, and program activities
• Flexibility to work occasional evenings or weekends to support events
• Must be able to pass a criminal background check and fingerprint clearance

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment
• Frequent independent travel 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.