CAREERS

Join our team at Big Brothers Big Sisters

GROW YOUR CAREER AT BIG BROTHERS BIG SISTERS

We’re always looking for talented, dedicated people who believe in the power of mentoring to change the life of a child for the better, forever. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.

TO APPLY

Please send resume, cover letters and other required application materials as stated in the job description to [email protected]. No phone calls, please. Qualified applicants will be contacted shortly.

OPEN POSITIONS

JOB TITLE: Director of Resource Development and Events

DEPARTMENT: Fund Development

REPORTS TO: Executive Director

FLSA STATUS: Full-time, Exempt, Salary

MISSION: To provide children facing adversity with a strong, enduring, professionally supported one-to-one mentoring relationship that creates pathways for the future and a mentor for a lifetime.

BELIEF STATEMENT: We see a world where every child, regardless of ethnicity, income, or gender identity, has the opportunity to achieve measurable life success. We lead with a strengths-based leadership approach focused on justice and rooted in a culture of learning. We believe that diversity, respect, collaboration, resilience, innovation and excellence create a strong and living culture that is meaningful, significant and purpose-driven. As a mentorship organization dedicated to igniting potential in the youth and young adults we serve, we are also dedicated to unlocking the potential of our internal staff. We believe that by leveraging individual strengths we are able to make a lasting and positive impact on our community. We lead with clear purpose and meaning that translates to measurable life success for every child served through our program. We believe through mentorship real equity is possible.

JOB SUMMARY: The Director of Resource Development and Events must demonstrate executive and legislative skills, the ability to lead people and to influence people through motivation and persuasion within the multiple constituencies, such as Boards of Directors (governing and regional), Committees, 3-County Fund Development Team, Staff, Volunteers, Donors, Stakeholders, and the community. The Director of Resource Development and Events is responsible for overseeing and implementing the creation of meaningful and impactful events and partnerships that garner press and brand awareness, foster strong community relations, increase revenue, donor loyalty and acquire new supporters to the Inland Empire office. The Director of Resource Development and Events must be able to demonstrate internal team leadership while employing an entrepreneurial, collaborative and results-oriented approach to lead and drive the production of high-quality events and programmatic giving that advance our brand, donor involvement, cultivation and stewardship. The Director of Resource Development and Events must be motivated to foster a positive organizational culture grounded in our core values and commitment to our JEDI framework (Justice, Equity, Diversity and Inclusion).

JOB RESPONSIBILITIES

Agency Leadership
• The Director of Resource Development and Events (DRDE) is a key position within BBBSOCIE Agency Leadership. The DRDE is a member of the BBBSOCIE fund development team, and will work closely with the following entities: BBBSOCIE Finance team on reporting and accounts, Director of Programs and Community Partnerships, BBBSOCIE Marketing team. They will serve as the Executive Director’s development lead for the board, stakeholders, and committees. As a senior management role, this person will be a member of and collaborate closely with the multiple constituencies listed above.
• Communicate coordination, integration, and reporting on resource development activities and strategies with the ED.

Fundraising
• Develop, implement, lead, and measure strategically-guided plans to sustain and increase revenue through workplace and corporate giving, individual contributions, and special events (i.e. Workplace Mentoring, Programmatic Sponsorships, etc.).
• Manage annual special events including campaign kick-offs and campaign celebration (i.e. Corn Hole Tournament, Construction Cares for Kids campaign, Year End Appeal campaign).
• Assists with the development of concepts, themes and formats for other major events for the organization that engage supporters, increase brand awareness and grow revenue.
• Serve as a key spokesperson for the organization via conversations with donors, workplace meetings, presentations, tours, fairs, etc.
• Play a key role in developing marketing messages with Marketing Team for campaign materials for effectively communicating call to action through printed materials, website, media relations, social networking, and other emerging technologies.
• Develop expertise for donor software Salesforce and similar applications (i.e. Classy); refine/manage best practices, data mining functions, mail list creation, and list accuracy.
• Provides expertise to staff in the planning and execution of non-signature events.
• Negotiates with venues, consultants and vendors to secure rates that enhance budgets.
• Manages consultants and vendors prior to and during the event to ensure flawless efficiency.
• Develops budgets and oversees financial reporting to internal departments and external agencies.
• Oversees the post-event coordination including but not limited to debrief meetings, recognition to key constituents, financial reporting and data transfer.
• Supports cross-functional internal teams with the stewardship of host committees to secure members, sponsorships, and in-kind gifts.
• Informs and updates staff members and other involved parties throughout the event cycle.

Strategic Planning & Project Management
• Participates in strategic planning and implementation to accomplish BBBSOCIE’s mission. Specifically, drives the strategic planning process for corporate and event giving with ED.
• Develops and executes new growth directives.
• Responsible for ensuring department strategic plans reflect and support agency overall strategic objectives and expenses.
• Develop long-range plans and annual budget, ensure organizational planning and alignment across teams, and create the executive program strategies that are evidence based and/or leverage best practices to meet outcomes and goals.
• Participate in internal management group activities; coordinate with other agencies or departments to encourage participation with Resource Development Team in programmatic efforts supporting BBBSIE’s goals and initiatives.
• Monitor major changes in the marketplace, both philanthropic and economic, and provide strategic direction based on that information.
• Oversee the agency monitoring platform: Salesforce and all reporting dashboards.
• Responsible for evaluating and monitoring trends, metrics and dashboards.
• Responsible for the assignment, monitoring, and successful completion of all agency special projects.

Strategic Partnerships and Agency Support
• Develop and maintain community relationships and partnerships with stakeholders.
• Steward current Workplace Mentoring Corporate Partners and increase future partners.
• Develop a corporate and community-giving plan to sponsor programmatic needs.
• Cultivate partnerships with corporations, foundations, and other partners to ensure strong relationships are maintained at all program levels.

Marketing & Volunteer Recruitment
• Support agency marketing efforts by collaborating with the VP of Marketing and Marketing Team to ensure alignment with agency objectives.
• Provide direction per needs of the office, culture, events and community.
• Collaborate with Director of Enrollment & Recruitment and staff to target and cultivate and target new sources of volunteers throughout the community/corporate partnerships.

Financial Operations
• Support the successful financial operations of the agency. This includes:
o regular monitoring of agency financial health, oversight of agency revenue and expenses, participation in the budgeting process, and assistance with other duties as assigned.
• Assist in the development and monitoring of performance metrics used to evaluate overall effectiveness as it relates to financial budgeting.

Evaluation and Measurement
• Evaluate and analyze all resource development efforts. In collaboration with the Executive Director, develop appropriate strategies to address and improve overall results.
• Create reports requested by volunteers, colleagues, workplaces, and UW associations.

Volunteer Recruitment
• Target and cultivate new sources of volunteers throughout the community/corporate partnerships.
• Collaborate with Director of Enrollment & Recruitment and staff to target and cultivate and target new sources

Responsible for other duties as assigned by the Executive Director.

JOB QUALIFICATIONS
• This position requires a Bachelor’s degree. 2-3 years’ experience in sales acquisitions and events.
• An understanding of charitable giving legal guidelines, specifically as it relates to fundraising events.
• The flexibility to work early mornings, late evenings and occasional weekends due to the nature of our events.
• Excellent relationship management and interpersonal skills: the ability to work effectively with donors, volunteers and staff; display superior judgment and diplomatic skills; excellent verbal and written communications skills.
• Proven strong negotiating skills.
• Enthusiasm, commitment to excellence, self-motivation, a professional demeanor, is highly organized and detail oriented.
• A collaborative, team-oriented attitude.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project), internet research and strong knowledge of social media.
• Experience working with databases.

REQUIRED SKILLS AND ABILITIES

Stakeholder Focus
Is dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first-hand stakeholder information and uses it for improvements in products and service; talks and acts with stakeholders in mind; establishes and maintains effective relationship with stakeholders and gains their trust and respect; ensures stakeholders feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Result Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

Innovative Management
Has the ability to bring forward creative ideas and suggestions; always looking for better/more efficient ways to improve process and systems; has a sense about managing the creative process of others; can facilitate and participate effective brainstorming; can project how potential ideas may play out in the marketplace; is good at bringing the creative ideas of others to market.

Perseverance
Pursues everything with energy, drive and a need to finish; seldom gives up before a project is complete; especially in the face of resistance or setbacks.

Managing Vision and Purpose
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations.

Ability to Prioritize
Spends his/her time and the time of others on what’s important; identifies and acts on critical issues; can quickly sense what will help or hinder accomplishing a goal; eliminates or navigates around roadblocks, creates focus.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment
• Routine independent travel
• Frequent travel to program sites

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE is “at will,” meaning that either you or BBBSOCIE may end your employment at any time and with or without cause.

JOB TITLE: Match Support Manager

DEPARTMENT: Programs

REPORTS TO: Director of Programs & Community Partnerships

FLSA STATUS: Exempt, Salary

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

JOB SUMMARY: Essential to the BBBS mission, the Match Support Manager will provide strategy and oversight to further engage and enrich our clients and children through building community partnerships and offering unique resources based on needs. A key component of the Match Support Manager is to provide optimal solutions that will better improve processes regarding case management, relationship building, and client stewardship.

JOB RESPONSIBILITIES

Program Strategy
• Ensure dynamic processes in all phases of the Program Service Delivery Model – from match activation to match closure.
• Meet or exceed program metrics and goals.
• Ensure programs align with funding targets, and continue to innovate.
• Ensures collaboration between programs Is ongoing between departments

Policy & Compliance
• Ensure client wellness and child safety through maintaining accurate records and upholding agency standards.
• Evaluate data from surveys and monitor trends to improve program outcomes.
• Elevate compliance related matters timely to supervisor

Community Engagement & Resources
• Increase community visibility and enrich mentoring friendships.
• Oversee resource service strategies for families with the goal of retention.
• Communicate timely with community partners and teams
• Provide thorough updates on activities with partners as needed
• Execute programmatic initiatives through intentional partnerships and community engagement.
• Identify areas to steward Bigs and cultivate community.
• Execute initiatives based off YODP and through 3 programmatic assets:
    –  College, Career, & Workforce Development
    –  Mental Health & Wellness
    –  Advocacy, DEI, & Leadership Development

Team Leadership
• Cultivate a dynamic team of leaders.
• Effectively collaborate with the Inland Empire team to ensure clear communication.
• Goal setting and tracking for each team, both qualitative and quantitative.
• Ensure programmatic goals and initiatives are aligned with Marketing goals.
• Build and monitor programmatic budget.
• Cultivate a solution-oriented team that can communicate Issues and solutions

JOB QUALIFICATIONS
• Solution focused mindset
• Bachelor’s Degree required
• 3 years’ experience in case management in a programmatic setting
• High level of customer service
• Familiar with Windows XP software applications.
• Must have access to a reliable automobile; valid driver’s license and automobile insurance.
• Excellent oral and written communication skills reflecting solid customer service both in-person, via the telephone; and high-level interviewing skills.
• Maintain confidentiality throughout daily operations.
• Excellent time management and attention to detail.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first­ hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Result Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community. Consistently demonstrates agency core values, is diverse, inclusive, and empowering.

Innovative Management
Has the ability to bring forward creative ideas and suggestions; always looking for better/more efficient ways to improve process and systems; has a sense about managing the creative process of others; can facilitate and participate effective brainstorming; can project how potential ideas may play out in the marketplace; is good at bringing the creative ideas of others to market.

Perseverance
Pursues everything with energy, drive and a need to finish; seldom gives up before a project is complete; especially in the face of resistance or setbacks.

Managing Vision and Purpose
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations.

Ability to Prioritize
Spends his/her time and the time of others on what’s important; identifies and acts on critical issues; can quickly sense what will help or hinder accomplishing a goal; eliminates or navigates around roadblocks, creates focus.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Routine office environment.
• Moderate independent travel.
• Frequent travel to program sites.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE is “at will,” meaning that either you or BBBSOCIE may end your employment at any time and with or without cause.

JOB TITLE: Site-Based Program Manager

DEPARTMENT: Site-Based Programs

REPORTS TO: Director of Programs & Community Partnerships

FLSA STATUS: Exempt, Salary

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationship that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

BELIEF STATEMENT: We see a world where every child, regardless of ethnicity, income, or gender identity, has the opportunity to achieve measurable life success. We lead with a strengths-based leadership approach focused on justice and rooted in a culture of learning. We believe that diversity, respect, collaboration, resilience, innovation and excellence create a strong and living culture that is meaningful, significant and purpose-driven. As a mentorship organization dedicated to igniting potential in the youth and young adults we serve, we are also dedicated to unlocking the potential of our internal staff. We believe that by leveraging individual strengths we are able to make a lasting and positive impact on our community. We lead with clear purpose and meaning that translates to measurable life success for every child served through our program. We believe through mentorship real equity is possible.

JOB SUMMARY: The Site Based Program Manager oversees the successful execution of the Site Base Program: High School Bigs, College Bigs, Workplace Mentoring, and Big with Badges while providing support for continued collaboration with the department team, school stakeholders, volunteers and community partners.

JOB RESPONSIBILITIES

Team Leadership
• Manage day-to-day operations for the Site Base Department.
• Effectively supervise and lead the department team while streamlining efficiencies for overall program success.
• Assist the Director of Programs and Community Partnerships to manage departmental expenses and effectively contribute to the creation and monitoring of department budget & expenses.
• Oversee quality assurance for the department to ensure all National Standards are effectively applied while promoting best practices to meet department goals.
• Actively develop the knowledge, skills, and competencies of staff to improve the effectiveness and efficiency of the individual and overall contribution to the agency.
• Establish a strong relationship with both Orange County and Inland Empire teams with the tri-county vision in mind.
• Be able to work cross-departmentally and effectively collaborate with all teams.

Program Excellence & Execution
• Oversee team enrollment responsibilities pertaining to recruiting, interviewing, and assessing potential volunteers and participants. Ensure timely and comprehensive written assessments and recommendations for participation in the program while identifying suitable potential matches are provided. In addition to ensuring comprehensive volunteer orientations and training are provided to all incoming mentors.
• Ensure successful facilitation and supervision of site sessions. Ensure positive match development and safety of both Bigs and Littles are conducted through bi-monthly match support that is accomplished through in-person, email or telephone contact.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function to ensure long-term caring relationships between matches while focusing on positive outcomes for youth.
• Work effectively alongside individual team members for successful partnerships with assigned partner schools to schedule and plan out sessions, meetings, and recruitment for participating students.
• Ensure ongoing support of engagement for all matches is being provided to achieve length of match, closure and outcome evaluation goals by providing recommendations for volunteer appreciation and participation in events.
• Ensure accurate file documentation is maintained for each match according to BBBSA standards and agency policies in addition to providing accurate and timely program statistics.
• Contribute to the development of site curriculum.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

Stakeholder Relations
• Assist the Director of Programs and Community Partnerships in identifying future school partners when necessary.
• Responsible for the cultivation, stewardship and ultimate retention of all program partners as well as volunteers and participants.
• Establish ongoing and effective partnerships with school partner principals to support in successful and timely MOU contract approvals and program start.
• Effectively communicate with the Marketing/PR team on press-worthy activities, volunteer highlights and program successes to enhance visibility of the program within the community.
• Develop relationships with new school and community partners to enhance value of program and increase engagement at site.

QUALIFICATIONS
• Bachelor’s Degree required
• Experience with at-risk/high-risk youth (volunteer and/or paid) preferred
• Familiar with Windows XP software applications
• High level of customer service and experience with relationship management
• Must have access to a reliable automobile, valid driver’s license and automobile insurance
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent organizational and time-management skills
• Maintains confidentiality throughout daily operations
• Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem solving skills
• Some weekends and/or evening events require the attendance of the Site Base Program Manager

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Site-Based Program Specialist

DEPARTMENT: Site-Based Programs (High School Bigs)

REPORTS TO: Director of Programs & Community Partnerships

FLSA STATUS: Non-Exempt, Full-Time, Hourly

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationship that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

JOB SUMMARY: The Site Based Specialist is  responsible for facilitating sessions, conducting match support and providing overall support of site based matches to ensure child safety and long-term caring relationships between matches while focusing on positive outcomes for youth.

JOB RESPONSIBILITIES
• Facilitate and supervise site sessions, ensuring positive match development and safety of both mentors and mentees.
• Work with the Site Based Program Manager to build positive relationships with school partners to attract and retain qualified mentors and mentees.
• Work effectively with partner schools to schedule and plan weekly sessions and meetings when appropriate.
• Responsible for the cultivation, stewardship and ultimate retention of assigned school partners, mentors, and mentees.
• Provide a high level of professionalism in presentation and communication when conducting all program related operations with school partners and program liaisons.
• Support with any enrollment functions through recruitments, interviews, and assessments of any potential mentors and mentees.
• Provide timely and comprehensive written assessments and recommendations for participation in the program.
• Conduct volunteer orientations and training.
• Identify suitable potential matches and provide ongoing support to achieve length of match, closure and outcome evaluation goals.
• Conduct bi-monthly and quarterly match support contacts that are accomplished through in-person, email or telephone contact.
• Maintain accurate file documentation for each match according to BBBSA standards and agency policies.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Effectively use active and attentive listening to confirm understanding; coach matches through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
• Contribute to the development of site curriculum.
• Provide accurate and timely program statistics.
• Effectively communicate with marketing and/or grants teams on press worthy activities, volunteer highlights and program successes to enhance visibility of the program and within the community.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.
• Performs other duties as assigned by supervisor.

QUALIFICATIONS
• Bachelor’s Degree required
• Fluent in Spanish required
• Experience with at-risk/high-risk youth (volunteer and/or paid) preferred
• Familiar with Windows XP software applications
•High level of customer service with significant experience working with external stakeholders/clients (specifically schools with the ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking skills with ability to engage a variety of audiences (including both high school volunteers and elementary aged youth).
• Excellent organizational and time-management skills with strong attention to detail.
• Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem solving skills.
• Maintains confidentiality throughout daily operations.
•Must have access to a reliable automobile, valid driver’s license and automobile insurance.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.