Join our team at Big Brothers Big Sisters


We’re always looking for talented, dedicated people who believe in the power of mentoring to change the life of a child for the better, forever. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.


Please send resume, cover letters and other required application materials as stated in the job description to [email protected]. No phone calls, please. Qualified applicants will be contacted shortly.



REPORTS TO: Director of Programs

FLSA STATUS: Non-Exempt, Hourly


Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact.  Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

Job Summary: The Mentor Recruitment Manager will create connections, build relationships and implement strategies to drive Mentor recruitment. This position will play a leading role in articulating the organization’s mission, vision and the value propositions for volunteering in an exciting and compelling way at a time when Mentors are needed more than ever. Our Mentor Recruitment Manager will work with a dynamic group and will be at the center of the collaboration, helping to streamline processes and communication across teams.  This position requires flexibility, adaptation, excellent networking and listening skills in a fast-paced environment that is focused on growth, relationships, diversity and inclusion.



Mentor Recruitment Strategy & Outreach

Work with the Director of Programs to develop a long-term strategy for recruiting and retaining volunteer Mentors that is in-line with the strategic plan

Work with our Program Data Manager to report significant trends and metrics and set attainable yet ambitious recruitment goals

Responsible for the number of matches made, monthly volunteer inquiries, conversion rates from inquiry to interview and yield rates throughout the enrollment process

Responsible for lead generation through community outreach and executing on all digital marketing campaigns developed by Marketing

Manage and facilitate our “Volunteer Orientation”, the first step in our “Big Experience” and ensure potential Mentors have an unforgettable encounter and advance to the next step

Manage a pipeline or “moves list” of volunteer Mentors by building authentic relationships and providing top tier customer service

Responsible for audience development and identifying areas of need and giving Marketing clear direction for new campaigns


Partnerships & Events

Attend networking events (virtually or in person) to support recruitment goals and increase agency visibility

Support the creation of an annual volunteer engagement calendar that outlines anticipated engagement points

Establish or grow partnerships with event venues, restaurants, and other establishments with the goal of securing locations for in person or virtual recruitment events (Big Night, Storytellers, etc)

Establish or grow partnerships with local corporations with the goal of securing Info Sessions, Lunch & Learns (virtual or in person), and other opportunities

Create relationships with other BBBS affiliates to learn best practices for Mentor recruitment

Create partnerships with other CBOs and local faith based organizations to form referral systems for potential Mentors and engage and improve our relationships with shared funders

Develop innovative event strategies to attract a diverse audience including but not limited to the faith based community, Mentors of color and the LGBTQ community


Sales Management

Create and track volunteer in the CRM data base from entry to conversion

Record data into CRM system

Schedule, coordinate, and host Volunteer Orientation as a vehicle for enrollment

Administrative management to move volunteers through pipeline


Collaboration & Leadership

Serve as the primary spokesperson and ambassador for Mentor recruitment by clearly articulating our mission and need to internal teams and external audiences

Collaborate with department and program leads to assess all volunteer Mentor needs

Work with our Associate Director of Traditional Programs to innovate on current intake and screening protocol for potential volunteers to ensure volunteers meet the needs of the organization

Identify obstacles in enrollment and recruitment; create solutions and strategy to overcome these obstacles

Build a strong relationship with the Marketing department to leverage digital marketing and social media to achieve goals

Work closely with the Marketing team to develop and manage an annual communication plan for Riverside and San Bernardino.

Work with Fund Development and Grants to align Mentor recruitment with funding trends and donor interests

Manage departmental expenses and effectively utilize the BBBS budget

Establish a strong relationship with the Orange County Recruitment Manager and Orange County team, keeping the tri-county vision in mind and ensuring clear lines of communication


Board of Directors & Committees

Collaborate with the Director of Programs to manage the Program Committee assisting in setting goals for each meeting

Work with the Program Data Manager to compile reports and agendas and create a communication plan for external stakeholders to keep them up to date on Recruitment news


Job Qualifications

Bachelor’s Degree required

2+ years of sales or recruitment experience required

Highest level of customer service; 2+ years required

Proven track record of building successful external partnerships required

Experience executing events and meetings required

Highest level of public-speaking and presentation experience required

Proficient in Microsoft applications, Google Suite, CRM systems, and Zoom

Access to a reliable automobile, valid driver’s license and automobile insurance

Excellent oral and written communication skills reflecting excellent customer service both in-person and via the telephone

Excellent organizational and time-management skills

Maintains confidentiality throughout daily operations

Able to maintain boundaries with clients



Ambassador: You are a public champion for the organization, comfortable speaking to individuals, small groups and large audiences to recruit amazing volunteer Mentors. You use your affective presence to make people feel included and “bought in”. You communicate clearly and concisely and know how to excite people about our life changing work

Builder: You think strategically. You’re excited to take the status quo as just a starting point, then implement best practices and continually innovate

Reliable: You are a dependable team player. You understand that people are the core of who we are and place a premium on customer service. You’re ready to roll up your sleeves and support others on the team

Experienced people person: You embody compassion for the youth we serve and the mentors who support them. You have experience recruiting volunteers and implementing engagement strategies

Sales driven: You are motivated by putting numbers on the board. You embrace data and can use it to create comprehensive strategies. You know how to pivot in response to numbers and will use them to determine next steps

Solution focused and efficient: You know how to manage complex projects and prioritize appropriately. You operate with urgency and efficiency. You create clear and logical processes to support your work and that of the organization

Passionate: You care about mentoring youth. You care about changing lives. You want to come to work and feel inspired every day. You want to impact the world

Fun: You are overflowing with positive energy and you make people around you feel happy just by you being you. The work we do is serious, but we know how to have a good time and you should too


Work Environment

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.


Routine office environment.

Frequent independent travel, mileage reimbursement


The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization. Your employment with BBBSIE will be “at will,” meaning that either you or BBBSIE may end your employment at any time and for any reason, with or without cause.