CAREERS

Join our team at Big Brothers Big Sisters

GROW YOUR CAREER AT BIG BROTHERS BIG SISTERS

We’re always looking for talented, dedicated people who believe in the power of mentoring to change the life of a child for the better, forever. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.

TO APPLY

Please send resume, cover letters and other required application materials as stated in the job description to [email protected]. No phone calls, please. Qualified applicants will be contacted shortly.

OPEN POSITIONS

JOB TITLE: Adult Site Based Program Specialist

DEPARTMENT: Adult Site Based Programs

REPORTS TO: Adult Site Based Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

WORKPLACE MENTORING PROGRAM: Mentors and meet once a month in a group setting. Sessions are facilitated by the program specialist. This program provides youth the opportunity to explore college experiences and post-high school options they may not have even known were possibilities. A tailored social emotional learning curriculum focuses on college readiness, relationship building and youth advocacy with a unique spin based on the philanthropic culture of the university or institution.

JOB RESPONSIBILITIES

Program Execution

• Contribute to the development of site curriculum.
• Facilitate and supervise site sessions.
• Ensure positive match development and safety of both Bigs and Littles by conducting monthly match support that is accomplished through in-person, email or telephone contact.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function to ensure long-term caring relationships between matches while focusing on positive outcomes for youth.
• Work effectively with assigned partner schools and corporate partners to schedule and plan out sessions, meetings, and transportation for participating students.
• Provide ongoing support of engagement for the assigned matches to achieve length of match, closure and outcome evaluation goals by providing recommendations for volunteer appreciation and participation in events.
• Maintain accurate file documentation for each match according to BBBSA standards and agency policies in addition to providing accurate and timely program statistics.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

Corporate Relations

• Responsible for the cultivation, stewardship and ultimate retention of all workplace mentoring program partners as well as volunteers and students.
• Collaborate with the Enrollment Recruitment Specialist to actively steward relationships with corporate stakeholders toward a goal of converting partners to additional revenue generating verticals i.e.: Grant, Event Sponsor, etc.

QUALIFICATIONS

• Bachelor’s Degree required
• Experience with at-risk/high-risk youth specifically teens (volunteer and/or paid) preferred
• Familiar with Windows XP software applications, Google Suite
• High level of customer service with significant experience working with external stakeholders/clients (specifically corporate accounts with ability to build strong relationships for greater agency initiatives of stewardship), school administration, and staff.
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking skills with ability to engage a variety of audiences (including both corporate volunteers and youth)
• Strong organizational and time management skills in a fast-paced work environment with strong attention to detail
• Ability to multi-task and work both independently and in a team setting in a fast-paced environment with a heavy workload while exercising good judgment, decision making and problem solving skills
• Maintains confidentiality throughout daily operations
• Must have access to a reliable automobile, valid driver’s license and automobile insurance

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Routine independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE is “at will,” meaning that either you or BBBSOCIE may end your employment at any time and with or without cause.