CAREERS

Join our team at Big Brothers Big Sisters

GROW YOUR CAREER AT BIG BROTHERS BIG SISTERS

We’re always looking for talented, dedicated people who believe in the power of mentoring to change the life of a child for the better, forever. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.

TO APPLY

Please send resume, cover letters and other required application materials as stated in the job description to [email protected]. No phone calls, please. Qualified applicants will be contacted shortly.

OPEN POSITIONS

JOB TITLE: Associate Director of Recruitment & Enrollment

DEPARTMENT: Programs

REPORTS TO: Director of Programs

FLSA STATUS: Full-time, Exempt, Salary

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

Job Summary: The Associate Director of Recruitment & Enrollment, also known as the Front of the House departments, plays a leading role in in helping streamline processes and communication across Recruitment and Enrollment, with the goal of converting potential inquiries in a timely manner. Serving as the department head of Recruitment & Enrollment, this position will identify bottle-necks and solutions to prevent backlog. This position will be at the center of collaboration, to ensure our volunteers, mentees, and families efficiently move through the process to be in our mentoring program. This position requires flexibility, adaptation, agility, and excellent networking and listening skills in a fast-paced environment that is focused on growth, relationships, diversity and inclusion internally and externally.

JOB RESPONSIBILITIES

• Serve as the leading point of the Recruitment & Enrollment teams, to encourage collaboration and consistent communication between all parties.
• Represent the Big Brothers Big Sisters agency when communicating our program, requirements, and needs for mentor and mentee recruitment.
• Work with the Director of Programs to develop a long-term strategy for recruiting and retaining volunteer Mentors and families that is in-line with the strategic plan.
• Consistently communicate the health of recruitment and enrollment regarding data, reports, trends, and/or challenges that affect the overall processes by working closely with the Program Data Manager.
• Create and develop sustainable and manageable internal systems for efficient and informative onboarding, processing, and tracking of families and mentors.
• Integrate technology within how we enroll and make matches to enhance our program.
• Identify obstacles in enrollment and recruitment; create solutions and strategy to overcome these obstacles
• Develop intentional partnerships in the community to maintain a steady volume of mentor and mentee inquiries.
• Collaborate and strategize with the Director of Marketing & Communications to develop a robust recruitment strategy that will potentially yield positive results through various channels.
• Coach the Recruitment & Enrollment teams to plan events, campaigns, and community initiatives to bring in quality volunteers and families.
• Ensure the Recruitment & Enrollment teams have the tools and resources they need to be successful in their roles and keep child safety as a top priority.
• Ensure team members are aware of their goals and metrics and stay on track to reaching and exceeding goals.
• Prepare and maintain data to properly keep track of unique trends that can affect processes and recruitment strategies.
• Manage departmental expenses and effectively utilize the BBBS budget.
• Collaborate closely with the Grants team in fulfilling specific government grant requirements, applications, and deadlines in the Inland Empire region.

JOB QUALIFICATIONS

• Bachelor’s Degree required
• 2+ years of sales or recruitment experience required
• Highest level of customer service; 2+ years required
• Proven track record of building successful external partnerships required
• Experience executing events and meetings required
• Highest level of public-speaking and presentation experience required
• Proficient in Microsoft applications, Google Suite and Zoom
• Access to a reliable automobile, valid driver’s license and automobile insurance
• Excellent oral and written communication skills reflecting excellent customer service both in-person and via the telephone
• Excellent organizational and time-management skills
• Maintains confidentiality throughout daily operations
• Able to maintain boundaries with clients

REQUIRED SKILLS AND ABILITIES

Ambassador
You are a public champion for the organization, comfortable speaking to individuals, small groups and large audiences to recruit amazing volunteer Mentors. You use your affective presence to make people feel included and “bought in”. You communicate clearly and concisely and know how to excite people about our life changing work

Builder
You think strategically. You’re excited to take the status quo as just a starting point, then implement best practices and continually innovate

Reliable
You are a dependable team player. You understand that people are the core of who we are and place a premium on customer service. You’re ready to roll up your sleeves and support others on the team

Experienced people person
You embody compassion for the youth we serve and the mentors who support them. You have experience recruiting volunteers and implementing engagement strategies

Sales driven
You are motivated by putting numbers on the board. You embrace data and can use it to create comprehensive strategies. You know how to pivot in response to numbers and will use them to determine next steps

Solution focused and efficient
ou know how to manage complex projects and prioritize appropriately. You operate with urgency and efficiency. You create clear and logical processes to support your work and that of the organization

Passionate
You care about mentoring youth. You care about changing lives. You want to come to work and feel inspired every day. You want to impact the world

Fun
You are overflowing with positive energy and you make people around you feel happy just by you being you. The work we do is serious, but we know how to have a good time and you should too

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel, mileage reimbursement

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSIE will be “at will,” meaning that either you or BBBSIE may end your employment at any time and for any reason, with or without cause.

DEPARTMENT: Traditional Program

REPORTS TO: Associate Director of Traditional Programs

FLSA STATUS: Full-Time, Hourly, Non-Exempt, may include weekends

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact.  Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

Job Summary:The Match Support Specialist is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This position will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction. 

JOB RESPONSIBILITIES

• Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
• Complete 80 to 100 calls and case notes on a monthly basis that to comply with a match support contact metric.
• Meet or exceed minimum goal of 98% done on monthly match support contact report. 
• Conduct all scheduled match surveys in a timely manner and achieve minimum goal of 80%.
• Effectively utilizes COS, YOS and SOR surveys, to assess match impact on youth development.
• Conducts match introductions to set the tone of a successful match with the highest level of customer service.
• Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
• Promote and help drive attendance to monthly match activities via phone or email to support ongoing volunteer engagement initiatives.  
• Conduct exit interview by phone with all parties at match closure.  Assess reasons for match closure and re-match potential.  When match terminates prematurely or unexpectedly refer exit interview to supervisor for third party assessment.    
• Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.  
• Identify matches or individuals that are best suited and/ or required for fund development, grant, marketing and other opportunities. 
• Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics.
• Effectively forms and sustains appropriate child, adult. volunteer-based relationships based on positive youth development and volunteer satisfaction
• Effectively uses active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
• Solid conflict resolution skills (internal and external conflicts)
• Prepared for different seasonal goals and projects.
• Informs matches of upcoming events and signs them up.
• Attend at least three signature match events on a weekend day, a year, in order to interact with matches in person.
• Attend/complete appropriate meetings and trainings as directed by supervisor
• Consult with supervisor or other program lead staff as appropriate.
• Performs other duties as assigned by supervisor.

JOB QUALIFICATIONS

• Bachelor’s Degree required
• Must be fluent in Spanish; both written and oral.
• Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Access to a reliable automobile; valid driver’s license; and automobile insurance
• Able to work independently exercising good judgment, decision making and problem solving skills
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Able to succeed in a fast-paced environment
• Able to work with confidential information
• Able to relate well in multicultural environments
• Able to effectively collaborate with peers
• Able to use time effectively and able to focus on details
• Able to maintain boundaries with clients.

REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment
• Frequent independent travel

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSIE will be “at will,” meaning that either you or BBBSIE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Site Based Enrollment & Recruitment Specialist

DEPARTMENT: Site-Based Programs

REPORTS TO: Associate Director of Site-Based Programs

FLSA STATUS: Non-Exempt, Full-Time, Hourly

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

Job Summary: Essential to the BBBS brand, the purpose of this position is to ensure department-wide match growth and quality through the leadership of services and delivery. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the match process.

This position works to bring back prior year volunteers and cultivates prospective new volunteers for all Site Based programs: High School Bigs, Workplace Mentoring, Bigs with Badges, and College Bigs. Additionally, this position is responsible for ensuring all program launch timelines are met, all volunteers are efficiently screened and matched to ensure the best possible outcome. This position is indirectly responsible for the overall satisfaction of our school and community partners and manages the recruitment of youth volunteers and youth mentees. This position is also responsible for communicating the vision of BBBSIE in addition to the department goals, outcomes, and processes to outside constituencies. A successful incumbent will produce positive outcomes in volunteer yield, processing time, and match satisfaction.

JOB RESPONSIBILITIES

• Conduct volunteer recruitment, enrollment (including orientations & interviews), and completion of any other activity required for the enrollment process.
• Professionally communicate organizational and programmatic goals to potential volunteers as well as child safety measures.
• Assess volunteers “fit” for all standards, expectations, and safety measures required by BBBSIE.
• Assist matching of volunteers to youth mentees for assigned caseload.
• Identify and eliminate barriers to the enrollment process by being solution focused on all aspects of stakeholder support and school partnership satisfaction.
• Review and follow up with references as necessary for all volunteers.
• Review enrollment queue and conduct informational sessions as necessary to yield increased volunteer interest for all individual school partners.
• Identify new potential partners for volunteers on an as needed basis and facilitate opportunities through high-level
• High degree of collaboration with Program Specialists responsible for facilitating the program of designated caseload and sharing an equal partnership in setting and accomplishing desired goals.
• Facilitate match acceptance and initial meetings as necessary for volunteers and mentees.
• Work closely with on-going volunteers to further recruitment needs and provide development and fundraising opportunities.
• Cultivate long-term and sustaining relationships with volunteer-rich organizations (i.e., schools, youth volunteer organizations, etc.)
• Track and evaluate recruitment and outreach efforts. Provide weekly progress reports of enrollment activity.
• Work well in a fast paced environment with continuous team collaboration in order to meet programmatic goals and metrics.

QUALIFICATIONS

• Bachelor’s Degree required
• High level of customer service
• Familiar with Windows XP software & G-Suite applications.
• Must have access to a reliable automobile; valid driver’s license and automobile insurance.
• Excellent oral and written communication skills reflecting solid customer service both in-person, via the telephone; and high-level interviewing skills.
• Excellent public speaking skills with the ability to connect with youth and high-level stakeholders.
• Excellent organizational and time-management skills.
• Maintain confidentiality throughout daily operations.
• Excellent attention to detail.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Result Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

Innovative Management
Has the ability to bring forward creative ideas and suggestions; always looking for better/more efficient ways to improve process and systems; has a sense about managing the creative process of others; can facilitate and participate effective brainstorming; can project how potential ideas may play out in the marketplace; is good at bringing the creative ideas of others to market.

Perseverance
Pursues everything with energy, drive and a need to finish; seldom gives up before a project is complete; especially in the face of resistance or setbacks.

Managing Vision and Purpose
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

Ability to Prioritize
Spends his/her time and the time of others on what’s important; identifies and acts on critical issues; can quickly sense what will help or hinder accomplishing a goal; eliminates or navigates around roadblocks, creates focus.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSIE is “at will,” meaning that either you or BBBSIE may end your employment at any time and with or without cause.

JOB TITLE: Program Specialist (Bigs with Badges)

DEPARTMENT: Site Based Programs

REPORTS TO: Associate Director of Site-Based Programs

FLSA STATUS: Full-time, Hourly, Non-Exempt

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

Job Summary: The Program Specialist of the Bigs with Badges program will oversee successful execution of the program while providing support for continued collaborations with law enforcement, volunteers and community partners.

JOB RESPONSIBILITIES

Program Execution
• Conduct enrollment responsibilities by interviewing, assessing, and fingerprinting potential volunteers. Provide timely and comprehensive written assessments and recommendations for participation in the program while identifying suitable potential matches. In addition to assisting with volunteer orientations and training.
• Contribute to the development of site curriculum.
• Facilitate and supervise site sessions. Ensure positive match development and safety of both Bigs and Littles by conducting monthly match support that is accomplished through in-person, email or telephone contact.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function to ensure long-term caring relationships between matches while focusing on positive outcomes for youth.
• Work effectively with assigned partner schools and corporate partners to schedule and plan out sessions, meetings, and transportation for participating students.
• Provide ongoing support of engagement for the assigned matches to achieve length of match, closure and outcome evaluation goals by providing recommendations for volunteer appreciation and participation in events.
• Maintain accurate file documentation for each match according to BBBSA standards and agency policies in addition to providing accurate and timely program statistics.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

Law Enforcement & Community Relations
• Responsible for the cultivation, stewardship and ultimate retention of all Bigs with Badges Bigs, Littles, and partners.
• Actively steward relationships with key community stakeholders toward a goal of converting partners to additional revenue generating verticals i.e.: Grants, Event Sponsor, etc.
• Effectively communicate with the Marketing team on press-worthy activities, volunteer highlights and program successes to enhance visibility of the program within the community.
• Actively seek to reduce program costs by securing program sponsorships, gift-in-kind and other donations.
• Develop relationships with new law enforcement and community partners to increase value of the program and increase engagement at site i.e.: include guest speakers, incorporate curriculum from non-profit partners, etc.

JOB QUALIFICATIONS

• Bachelor’s Degree required
• Experience with at-risk/high-risk youth specifically teens (volunteer and/or paid) preferred
• Familiar with Windows XP software applications
• High level of customer service with significant experience working with external stakeholders/clients (with ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking skills with ability to engage a variety of audiences (including both adult volunteers and youth)
• Strong organizational and time management skills in a fast-paced work environment with strong attention to detail
• Ability to multi-task and work both independently and in a team setting in a fast-paced environment with a heavy workload while exercising good judgment, decision making and problem solving skills
• Maintains confidentiality throughout daily operations
• Must have access to a reliable automobile, valid driver’s license and automobile insurance

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSIE will be “at will,” meaning that either you or BBBSIE may end your employment at any time and for any reason, with or without cause.