CAREERS

JOB TITLE: Regional Development Manager (Inland Empire)

DEPARTMENT: Fund Development

REPORTS TO: Regional Deputy Director of Development

FLSA STATUS: Full-Time Hourly, Non-Exempt

PAY RANGE: $70,304 – $85,000

MISSION:
Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION:
At Big Brothers Big Sisters, we create and support mentoring relationships that ignite the power and promise of the next generation. Through mentorship, all youth achieve their full potential.

Position Summary

The Regional Development Manager plays a critical role in advancing the organization’s fundraising strategy by supporting donor engagement, revenue generation, and regional development initiatives. This position partners closely with the Regional Deputy Director of Development to execute annual fundraising plans, steward donor relationships, and ensure strong pipeline development across individual, corporate, and community giving.
This is a high-activity, externally facing role requiring significant volume in outreach, meetings, and relationship development across a large geographic territory (San Bernardino and Riverside Counties). The ideal candidate is a proactive “road warrior” who thrives in the field, building relationships through cold outreach, in-person meetings, and community presence.

This role is both strategic and execution-focused, requiring strong relationship management, project coordination, and data-driven decision-making to meet revenue goals and expand community impact.

This is a hybrid position requiring a minimum of 3 days per week in-office, with up to 2 days remote. The role requires active engagement in meetings, events, and outreach activities throughout the workweek, regardless of work location.

Key Responsibilities

Fundraising & Revenue Generation
• Support execution of regional fundraising strategy aligned with annual revenue goals
• Manage a portfolio of mid-level donors, prospects, and community partners
• Identify, cultivate, solicit, and steward donors in partnership with leadership
• Support corporate partnerships, sponsorships, and grant-related efforts as needed
• Assist in planning and execution of fundraising campaigns and events
• Conduct high-volume outreach activities including cold calls, emails, and in-person visits to build and grow a robust donor pipeline
• Maintain a consistent cadence of face-to-face meetings across the region to drive relationship development and revenue growth

Donor Engagement & Stewardship
• Build and maintain meaningful relationships with donors and stakeholders
• Ensure timely donor acknowledgment, recognition, and ongoing communication
• Track and advance donor pipeline activity, ensuring consistent movement toward solicitation
• Partner with leadership on major donor strategies and engagement plans

Development Operations & Pipeline Management
• Maintain accurate donor records, activity tracking, and reporting within CRM
• Monitor key performance indicators (KPIs) including donor retention, acquisition, and revenue progress
• Generate regular reports to support forecasting and strategy adjustments
• Support moves management processes and pipeline health
• Demonstrate strong organizational skills in managing a high-volume portfolio, scheduling, and follow-up across a large territory

Collaboration & Cross-Functional Partnership
• Partner with program, marketing, and leadership teams to align messaging and impact storytelling
• Support internal teams in identifying fundraising opportunities within their networks
• Collaborate on grant support, storytelling, and impact reporting

Events & Community Engagement

• Support planning and execution of fundraising events, campaigns, and community outreach efforts
• Represent the organization at community events, networking opportunities, and donor meetings
• Help identify new partnership opportunities to expand reach and visibility
• Serve as a visible ambassador in the community, with frequent attendance at events and external meetings throughout the region

QUALIFICATIONS

Required

• Bachelor’s degree or equivalent experience
• 2+ years of experience in fundraising, development, sales, or relationship management
• Proven ability to manage relationships and meet revenue or performance goals
• Strong organizational and project management skills
• Experience working with CRM systems and tracking data
• Willingness and ability to travel frequently within San Bernardino and Riverside Counties

Preferred
• Experience in a non-profit or mission-driven organization
• Knowledge of donor cultivation and stewardship best practices
• Experience supporting events, campaigns, or corporate partnerships

KEY COMPETENCIES

• Relationship-building and communication
• Strategic thinking with strong execution skills
• Data-driven and detail-oriented
• Initiative and accountability
• Adaptability in a fast-paced, evolving environment
• Self-motivation and comfort working independently in a field-based role

KPIs / Success Measures

• Achievement of individual and regional fundraising goals
• Growth and movement of donor pipeline
• Donor retention and engagement rates
• Number of new donors/partners secured
• Timeliness and accuracy of CRM data and reporting
• Volume of outreach activities (calls, meetings, visits) and conversion to meaningful donor engagement

Why This Role Matters

This position directly contributes to expanding the organization’s impact by ensuring sustainable funding and strong community partnerships. The Regional Development Manager serves as a key connector between mission and resources—helping bring programs to life through effective fundraising and engagement.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer, as well as occasional standing and walking.
• Must be able to communicate effectively, both verbally and in writing.
• Occasional bending, stooping, reaching, and lifting up to 25 pounds (such as program materials, supplies, or office equipment).
• Ability to travel to various sites, events, and meetings as required by the role.
• May occasionally work in outdoor environments and be exposed to varying weather conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment
• Frequent independent travel 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Match Support Specialist

DEPARTMENT: Program Support Services

REPORTS TO: Associate Manager, Match Support

FLSA STATUS: Full-Time, Hourly, Non-Exempt

PAY RANGE: $22 – $26 per hour

MISSION:
Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION:
At Big Brothers Big Sisters, we create and support mentoring relationships that ignite the power and promise of the next generation. Through mentorship, all youth achieve their full potential.

Position Summary

The Match Support Specialist provides proactive, relationship-centered, and data-informed support to mentoring matches to promote child safety, strengthen developmental outcomes, and sustain long-term match relationships.

This role is designed to move beyond compliance monitoring toward an intentional model of wraparound engagement that supports youth, caregivers, and mentors as a connected support network. Match Support Specialists play a critical role in preventing premature match closures, reducing overall closure rates, and protecting the agency’s nationally recognized average match length of over four years.
Through coaching, early risk identification, resource navigation, and community connection, the Match Support Specialist strengthens match stability, enhances mentor and family experience, and contributes directly to youth success.

 The Specialist manages an assigned caseload and is accountable for measurable outcomes including contact completion, retention indicators, referral engagement, survey compliance, satisfaction metrics, and match longevity.

Key Responsibilities

Retention, Stability, and Closure Prevention
• Proactively monitor match relationship health to identify early signs of disengagement, stress, or risk.
• Implement early intervention and coaching strategies to strengthen match resilience.
• Develop stabilization approaches for matches experiencing challenges.
• Conduct structured exit interviews to understand closure drivers and identify opportunities for re-engagement or program improvement.
• Analyze closure patterns and contribute to organizational strategies that reduce preventable match terminations.
• Support the maintenance of an average match length exceeding four years.

Wraparound Support and Resource Navigation
• Identify youth and families who may benefit from additional support due to academic, social-emotional, environmental, or access-related barriers.
• Conduct exploratory and coaching conversations during match contacts to better understand underlying needs impacting match stability or youth outcomes.
• Provide intentional connections to internal programs including:
        • Mentor engagement and support resources
        • College and career readiness pathways
        • Family support and enrichment services
• Share curated opportunities related to education, career exploration, youth enrichment, and family well-being.
• Utilize survey data and relationship assessments to guide coaching and resource recommendations.

Mentor Engagement, Value, and Community Building
• Ensure mentors feel supported, appreciated, and connected to the agency mission.
• Provide mentors with practical tools and resources to strengthen relationship-building activities, including activity ideas, digital communication resources, and event opportunities.
• Promote participation in community experiences such as Big Collective gatherings and match enrichment events.
• Identify opportunities to recognize and celebrate mentors and families.
• Coach mentors through relationship challenges using reflective listening, strengths-based guidance, and problem-solving support.
• Encourage long-term volunteer engagement, satisfaction, and rematch potential.

Match Support Management
• Manage an assigned caseload in alignment with agency service standards.
• Conduct monthly, quarterly, and post-18-month support contacts
• Complete 90-130 documented contacts and case notes monthly while maintaining at least a 90% contact completion rate.
• Maintain accurate and timely case documentation.
• Actively reduce backlog by staying on track with call completions

Survey, Data, and Outcome Monitoring

• Administer and track required outcome surveys including RPI, SOR, YOS/COS, and other agency tools.
• Achieve a minimum target of 65% for data collection and survey completion.
• Use outcome data to inform intervention, coaching, and retention strategies.
• Monitor trends related to match length, closure reasons, satisfaction, and engagement.

Engagement, Events, and Cross-Regional Collaboration
• Support planning and attendance at in-person events (minimum one per month)
• Engage directly with participants at events to strengthen program connection and gather feedback.
• Collaborate across Orange County and Inland Empire teams to share best practices and improve service consistency.
• Participate in continuous improvement initiatives focused on retention and youth outcomes.

Performance Metrics
• Consistently achieves full monthly contact completion rate.
• Backlog reduction and caseload management compliance
• Reduction in premature and overall match closures
• Average match length maintenance and improvement
• Referral connection and engagement outcomes
• Survey completion and data quality targets
• Participant, mentor, and family satisfaction measures
• Community engagement and event participation

QUALIFICATIONS

• Bachelor’s degree in social work, human services, psychology, or related field, or equivalent work experience required.
• 1–2 years of experience in youth services, case management, or related environment.
• Strong understanding of child development, family systems, and youth mentoring dynamics.
• Experience working with diverse or high-need populations preferred.
• Bilingual English/Spanish required.
• Excellent communication, coaching, and conflict resolution skills.
• Proficiency in Microsoft Office and database systems.
• Valid driver’s license and reliable transportation required.
• Ability to work evenings and weekends as needed.

Physical Requirements
• Prolonged periods of sitting at a desk and working on a computer, as well as occasional standing and walking.
• Must be able to communicate effectively, both verbally and in writing.
• Occasional bending, stooping, reaching, and lifting up to 25 pounds (such as program materials, supplies, or office equipment).
• Ability to travel to various sites, events, and meetings as required by the role.
• May occasionally work in outdoor environments and be exposed to varying weather conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment
• Frequent independent travel 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.

Job Title: High School Bigs Program Specialist
Department: High School Bigs Program
Reports To: Director of High School Bigs
FLSA Status: Non-Exempt, Full-Time, Hourly
Pay Range: $22-23/hour

Mission: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

Vision: Through mentorship, all youth achieve their full potential. 

Job Summary

Essential to the BBBS brand, the purpose of this position is to ensure department-wide match growth and quality through the leadership of services and delivery. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the match process.

This position requires a dynamic, adaptable, and organized sales recruiter focusing on engaging and recruiting Elementary School Students and High School Students for an after school mentoring program with Big Brothers Big Sisters Organization. This position requires an energetic candidate to strategically develop and maintain relationships with academic faculty, staff, and student organizations. You will also provide subject matter expertise to manage brand (BBBS) and image on high school campuses, inform management on recruitment strategy, processes, and data while being the main point of contact (POC) for students. This position is goal driven and has a sales and service mentality with required availability to travel in assigned local territory and be the face of the organization during recruitment efforts. Engaging presentation skills are a must.

This position cultivates prospective new volunteers for the High School Mentoring Program and works to bring back prior year volunteers. Additionally, this position is responsible for ensuring all program launch timelines are met, all volunteers are efficiently screened and matched to ensure the best possible outcome. This position is indirectly responsible for the overall satisfaction of our school partners and manages the recruitment of youth volunteers and youth mentees. This position is also responsible for communicating the vision of BBBSOC in addition to the department goals, outcomes, and processes to outside constituencies.

A successful incumbent will produce positive outcomes in volunteer yield, processing time, and match satisfaction.

Job Summary

Essential to the BBBS brand, the purpose of this position is to ensure department-wide match growth and quality through the leadership of services and delivery. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the match process.

This position requires a dynamic, adaptable, and organized sales recruiter focusing on engaging and recruiting Elementary School Students and High School Students for an after school mentoring program with Big Brothers Big Sisters Organization. This position requires an energetic candidate to strategically develop and maintain relationships with academic faculty, staff, and student organizations. You will also provide subject matter expertise to manage brand (BBBS) and image on high school campuses, inform management on recruitment strategy, processes, and data while being the main point of contact (POC) for students. This position is goal driven and has a sales and service mentality with required availability to travel in assigned local territory and be the face of the organization during recruitment efforts. Engaging presentation skills are a must.

This position cultivates prospective new volunteers for the High School Mentoring Program and works to bring back prior year volunteers. Additionally, this position is responsible for ensuring all program launch timelines are met, all volunteers are efficiently screened and matched to ensure the best possible outcome. This position is indirectly responsible for the overall satisfaction of our school partners and manages the recruitment of youth volunteers and youth mentees. This position is also responsible for communicating the vision of BBBSOC in addition to the department goals, outcomes, and processes to outside constituencies.

A successful incumbent will produce positive outcomes in volunteer yield, processing time, and match satisfaction.

JOB RESPONSIBILITIES

• Research territory to create and execute individual campus strategies for assigned schools to include but not limited to: Events, information sessions, student clubs, organizations.
• Conduct recruitment of elementary and high school students applying sales techniques in order to recruit and enroll students.
• Conduct enrollments (including orientations & interviews), and completion of any other activity required for the enrollment process.
• Professionally communicate organizational and programmatic goals to potential volunteers as well as child safety measures.
• Assess high school students “fit” for all standards, expectations, and safety measures required by BBBSIE.
• Assist matching of volunteers (high school students) to youth mentees (elementary school students) for assigned caseload.
• Identify and eliminate barriers to the enrollment process by being solution focused on all aspects of stakeholder support and school partnership satisfaction.
• Review and follow up with references as necessary for all volunteers.
• Review enrollment queue and conduct informational sessions as necessary to yield increased volunteer interest for all individual school partners.
• Identify new potential partners for volunteers on an as needed basis and facilitate opportunities through high-level stakeholders.
• High degree of collaboration with Program Specialists responsible for facilitating the program of designated caseload and sharing an equal partnership in setting and accomplishing desired goals.
• Facilitate match acceptance and initial meetings as necessary for volunteers and mentees.
• Work closely with on-going volunteers to further recruitment needs and provide development and fundraising opportunities.
• Cultivate long-term and sustaining relationships with volunteer-rich organizations (i.e., schools, youth volunteer organizations, etc.)
• Track and evaluate recruitment and outreach efforts. Provide weekly progress reports of enrollment activity.
• Work well in a fast paced environment with continuous team collaboration in order to meet programmatic goals and metrics.
• Be part of the site coverage schedule for any needed assistance upon the absence of a team member.

Qualifications

• Bachelor’s Degree required
• Ability to apply sales techniques to recruitment process
• High level of customer service
• Familiar with Windows XP software & G-Suite applications.
• Must have access to a reliable automobile; valid driver’s license and automobile insurance.
• Excellent oral and written communication skills reflecting solid customer service both in-person, via the telephone; and high-level interviewing skills.
• Excellent public speaking skills with the ability to connect with youth and high-level stakeholders.
• High level, engaging presentation skills
• Excellent organizational and time-management skills.
• Maintain confidentiality throughout daily operations.
• Excellent attention to detail.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

Innovative Management:
Has the ability to bring forward creative ideas and suggestions; always looking for better/more efficient ways to improve process and systems; has a sense about managing the creative process of others; can facilitate and participate effective brainstorming; can project how potential ideas may play out in the marketplace; is good at bringing the creative ideas of others to market.

Perseverance:
Pursues everything with energy, drive and a need to finish; seldom gives up before a project is complete; especially in the face of resistance or setbacks.

Managing Vision and Purpose:
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

Ability to Prioritize:
Spends his/her time and the time of others on what’s important; identifies and acts on critical issues; can quickly sense what will help or hinder accomplishing a goal; eliminates or navigates around roadblocks, creates focus.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment
• Frequent independent travel 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.

Job Title: Student Success Mentor
Department: Operations
Reports To: Director of Program Innovation & Data
FLSA Status: Full-Time, Non-Exempt, Hourly
Pay Range: $25-$27 an hour

Mission: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

Vision: Through mentorship, all youth achieve their full potential. 

Job Summary

The Student Success Mentor delivers the MentorConnect Program in partnership with Moreno Valley Unified School District (MVUSD) elementary schools, providing school-based mentoring that strengthens students’ social-emotional development, school engagement, and positive decision-making. Through weekly small-group mentoring sessions and individualized check-ins, the Student Success Mentor builds trusting relationships that help students develop confidence, resilience, communication skills, and healthy behaviors.

JOB RESPONSIBILITIES

Recruitment & Enrollment
• Partner with school administrators, counselors, and teachers to identify students who may benefit from the MentorConnect Program.
• Conduct student enrollment, parent/guardian outreach, and obtain required consent documentation.
• Maintain accurate enrollment records and student profiles in MatchForce.
• Introduce students and families to program expectations, goals, and benefits.

Group Mentoring & SEL Instruction
• Plan and facilitate engaging small-group mentoring sessions aligned with the MentorConnect curriculum.
• Deliver lessons that strengthen the CASEL Five Core Competencies and reinforce positive behaviors.
• Create a safe, inclusive, and engaging learning environment where all students can participate.
• Differentiate instruction and activities to meet diverse learning styles and student needs.

Individual Student Mentoring & Case Management
• Conduct a minimum of one 30-minute individual mentor check-in with each student every month.
• Build a trusting mentoring relationship that promotes student strengths, goal setting, and personal growth.
• Monitor student progress and adjust mentoring strategies to support individual needs.
• Collaborate with teachers, counselors, administrators, and families to coordinate student support and share relevant progress.
• Maintain accurate case notes, student goals, and mentoring documentation in accordance with BBBSA standards.

Monitoring, Evaluation & Learning
• Maintain accurate attendance, case notes, and mentoring documentation.
• Track student outcomes using surveys, observations, and approved assessment tools.
• Prepare reports highlighting participation, student growth, and program outcomes.
• Support continuous program improvement through data collection and evaluation.

Perform other duties as assigned.

Job Qualifications

Minimum Qualifications
• Bachelor’s degree in Education, Child Development, Psychology, Social Work, Human Services, or a related field (or equivalent combination of education and experience).
• Minimum two years of experience working with elementary-aged youth in schools, mentoring, after-school, youth development, or related settings.
• Experience facilitating groups and building positive relationships with children.
• Strong written and verbal communication skills.
• Strong organizational and documentation skills.
• Proficiency with Google Workspace, Microsoft Office, and case management systems (Salesforce/MatchForce preferred).
• Bilingual (English/Spanish) preferred.

Preferred Qualifications
• Experience working in elementary schools.
• Knowledge of PBIS, MTSS, and CASEL competencies.
• Experience delivering social-emotional learning (SEL) curriculum.
• Bilingual (English/Spanish).

PHYSICAL REQUIREMENTS
• Prolonged periods of sitting at a desk and working on a computer, as well as occasional standing and walking.
• Must be able to communicate effectively, both verbally and in writing.
• Occasional bending, stooping, reaching, and lifting up to 25 pounds (such as program materials, supplies, or office equipment).
• Ability to travel to various sites, events, and meetings as required by the role.
• May occasionally work in outdoor environments and be exposed to varying weather conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

COMPETENCIES

• Customer Focus
• Organization & Time Management
• Communication
• Attention to Detail
• Initiative & Problem-Solving
• Collaboration
• Technical Proficiency
• Adaptability

Work Environment

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.