CAREERS

JOB TITLE: High School Bigs Program Specialist

DEPARTMENT: Site Based Programs, High School Bigs

REPORTS TO: High School Bigs Program Manager

FLSA STATUS: Full Time, Hourly, Non-Exempt

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION: Through mentorship, all youth achieve their full potential.

JOB SUMMARY:
The High School Bigs Program Specialist is responsible for facilitating sessions, conducting match support and providing overall support of site-based matches to ensure child safety and long-term caring relationships between matches while focusing on positive outcomes for youth.

JOB RESPONSIBILITIES

• Facilitate and supervise site sessions, ensuring positive match development and safety of both mentors and mentees.
• Work with the Site Based Program Manager to build positive relationships with school partners to attract and retain qualified mentors and mentees.
• Work effectively with partner schools to schedule and plan weekly sessions and meetings when appropriate.
• Responsible for the cultivation, stewardship and ultimate retention of assigned school partners, mentors, and mentees.
• Provide a high level of professionalism in presentation and communication when conducting all program related operations with school partners and program liaisons.
• Support with any enrollment functions through recruitments, interviews, and assessments of any potential mentors and mentees.
• Provide timely and comprehensive written assessments and recommendations for participation in the program.
• Conduct volunteer orientations and training.
• Identify suitable potential matches and provide ongoing support to achieve length of match, closure and outcome evaluation goals.
• Conduct bi-monthly and quarterly match support contacts that are accomplished through in-person, email or telephone contact.
• Maintain accurate file documentation for each match according to BBBSA standards and agency policies.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Effectively use active and attentive listening to confirm understanding; coach matches through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
• Contribute to the development of site curriculum.
• Provide accurate and timely program statistics.
• Effectively communicate with marketing and/or grants teams on press worthy activities, volunteer highlights and program successes to enhance visibility of the program and within the community.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.
Performs other duties as assigned by supervisor.

JOB QUALIFICATIONS

• Bachelor’s Degree required
• Must be fluent in Spanish
• Experience with at-risk/high-risk youth (volunteer and/or paid) preferred
• Familiar with Windows XP software applications
• High level of customer service with significant experience working with external stakeholders/clients (specifically schools with the ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking skills with ability to engage a variety of audiences (including both high school volunteers and elementary aged youth).
• Excellent organizational and time-management skills with strong attention to detail.
• Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem solving skills.
• Maintains confidentiality throughout daily operations.
• Must have access to a reliable automobile, valid driver’s license and automobile insurance.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Lead Recruiter

DEPARTMENT: Community Engagement

REPORTS TO: Senior Regional Director of Community Engagement

FLSA STATUS: Full-Time, Hourly, Non-Exempt

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION: Through mentorship, all youth achieve their full potential.

POSITION SUMMARY:
Are you goal-driven and energized by connecting people to purpose? As Lead Recruiter at Big Brothers Big Sisters of Orange County & Inland Empire, you’ll own the outreach and conversion strategy for both volunteers (“Bigs”) and youth participants (“Littles”). Your role is to ensure that caring adults in our community step up to mentor, and more youth are enrolled to benefit from the power of a one-to-one relationship.

This position is perfect for a high-energy, relationship-oriented professional with a sales mindset—someone who knows how to build a pipeline, convert leads, and track performance against ambitious goals. You’ll be the driver behind our growth and the face of our mission in the community.

INTERESTED?

Please send resume, cover letter, and other required application materials as stated in the job description to careers@iebigs.org.

Once you have submit your application materials, please also complete this form.

WHAT YOU’LL DO

Community Recruitment: Bigs & Littles
• Lead recruitment efforts for both volunteers and youth across your assigned region.
• Identify and cultivate relationships with high-impact lead sources—schools, community organizations, corporate groups, and local events.
• Deliver compelling presentations to inspire adults to become mentors and families to enroll their children.
• Host engaging, persuasive info sessions (both in-person and virtual) designed to drive completed applications.
• Plan and execute creative recruitment events such as Big Nights, Mentor Mixers, Big for a Day, and other events as needed.
Pipeline & Conversion Management
• Own the recruitment pipeline from initial lead through submitted application—for both Bigs and Littles.
• Use Salesforce and Asana to manage follow-ups, monitor cycle time, and drive conversion at every stage.
• Track key KPIs: leads generated, form submissions, session attendance, and application conversion rates.
• Maintain consistent, personalized outreach to re-engage lapsed leads or boost event follow-through.

Community Visibility & Event Presence
• Represent BBBSOCIE at community events such as resource fairs, school nights, and festivals to raise visibility and recruit Bigs and Littles.
• Be a strong brand representative—professional, warm, and aligned with our values.
• Partner with Marketing to shape recruitment messaging and support lead-gen campaigns.

Internal Coordination
• Collaborate with Enrollment staff to ensure smooth handoffs for prospective Bigs and Littles.
• Tailor recruitment efforts to align with the interests and needs of youth on the waitlist, including language preferences, geographic location, and shared hobbies or passions like sports, music, gaming, or creative activities.

JOB QUALIFICATIONS

• 2–4 years of experience in recruitment, outreach, sales, or community engagement.
• Strong presentation and relationship-building skills.
• Track record of meeting performance goals and converting leads into action.
• Experience with CRM tools (e.g., Salesforce) and project tracking systems (e.g., Asana) preferred.
• Bilingual (English/Spanish or other) strongly preferred.
• Evening and weekend availability required for recruitment events.
• Valid driver’s license and reliable transportation required.

COMPETENCIES

Action Oriented – Enjoys working hard; is action oriented and full of energy for the things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Presentation Skills – Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.

Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Perseverance – Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

WHY JOIN US?
This is sales with purpose. As Lead Recruiter, you’re connecting young people with life-changing mentors—and bringing caring adults into a mission that matters. You’ll have the autonomy to own your calendar and your pipeline, the energy of a fast-paced team, and the reward of seeing your work turn into real relationships and real impact.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• High-energy, fast-paced environment with a strong emphasis on external engagement, outreach, and public presence.
• Frequent local travel to community events, partner sites, schools, and organizational meetings.
• Requires prolonged periods of standing and walking at fairs, festivals, and recruitment events, both indoors and outdoors.
• Occasional office-based administrative work and virtual meetings.
• High volume of outreach, including phone calls, emails, follow-ups, and presentations across diverse settings and audiences.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Workplace Mentoring Recruitment & Enrollment Specialist

DEPARTMENT: Workplace Mentoring

REPORTS TO: Workplace Mentoring Program Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION: Through mentorship, all youth achieve their full potential.

JOB SUMMARY:
Essential to the BBBS brand, the purpose of this position is to ensure department-wide match growth and quality through the leadership of services and delivery. A high-level customer service, focusing on professionalism and child safety, is to be demonstrated throughout the match process.

This position cultivates prospective new mentors & mentees for the Workplace Mentoring program and works to bring back returning mentors. Additionally, this position is responsible for ensuring all program launch timelines are met, all mentors are efficiently screened and matched to ensure the best possible outcome. This position is indirectly responsible for the overall satisfaction of our school and workplace partners and manages the recruitment of mentors and mentees. This position is also responsible for communicating the vision of BBBSOC in addition to the department goals, outcomes, and processes to outside constituencies. A successful incumbent will produce positive outcomes in mentor yield, processing time, and match satisfaction.

Students are matched one-to-one or two-to-one with Workplace mentors and meet once a month in a group setting. Sessions are facilitated by a Big Brothers Big Sisters team member. This program provides youth the opportunity to explore college and career options they may not have even known were possibilities. A tailored social emotional learning curriculum focuses on college and career readiness, relationship building, and youth advocacy.

JOB RESPONSIBILITIES:

• Collaborate with and support other Recruitment and Enrollment Specialists in the management and oversight of your assigned slate and overall team goals
• Conduct mentor/mentee recruitment, enrollment, and completion of any other activity required for the enrollment process
• Facilitate a variety of recruitment activities including, but not limited to, facilitating presentations, info sessions, tabling, and recruitment events on college campuses and corporate partner offices
• Track and evaluate recruitment and outreach efforts. Provide weekly progress reports of enrollment activity
• Review and follow up with references as necessary for all mentors
• Effectively utilize internal CRM software to activate, document and manage mentor and mentee relationships and personal information
• Conduct fingerprinting for all mentors
• Professionally communicate organizational goals, programmatic goals, and child safety measures to potential mentors
• Assess mentors “fit” for all standards, expectations, and safety measures required by BBBSOC
• Cultivate long-term and sustaining relationships with external stakeholders (i.e., corporate partners, schools, educational institutions, etc.)
• Identify and eliminate barriers to the enrollment process by being solution focused on all aspects of stakeholder support and school/corporate partnership satisfaction
• Assist in identifying new potential partners for mentors on an as needed basis and facilitate opportunities through high-level stakeholders
• Maintain a high degree of collaboration with Program Specialists responsible for facilitating the program of designated caseload and sharing an equal partnership in setting and accomplishing desired goals
• Facilitate match acceptance and help Program Specialists organize initial meetings as necessary for mentors and mentees
• Assist Program Specialists with sessions and engagement events
• Work in a fast-paced environment with continuous team collaboration in order to meet programmatic goals and metrics

REQUIRED SKILLS AND ABILITIES:

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple projects at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Sports Buddies Program Coordinator (Part-Time)

DEPARTMENT: Community Engagement

REPORTS TO: Senior Regional Director of Community Engagement

FLSA STATUS: Non-Exempt, Part-Time (20–25 hrs/week, including weekend events as needed)

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION: Through mentorship, all youth achieve their full potential.

JOB SUMMARY:
The Sports Buddies Program Coordinator leads a dynamic, group-based mentoring experience through weekend events that connect youth and mentors in fun, engaging settings. This part-time position is responsible for planning and executing events, developing programming, and providing match support to ensure a safe and meaningful experience. The ultimate goal is to inspire participants to transition into our traditional Community-Based Mentoring program—making events so impactful and fun that matches are eager to continue their journey.

CORE RESPONSIBILITIES

1. Session Planning & Execution

• Plan, coordinate, and staff weekend Sports Buddies events (1–2 times per month or as program needs dictate).
• Develop engaging, age-appropriate curriculum and activity plans tied to mentorship goals and youth development themes.
• Manage all logistics including location scouting, equipment, permissions, safety measures, and materials.
• Ensure every event reflects the energy and spirit of Big Brothers Big Sisters and makes a compelling case for ongoing participation.

2. Match Engagement & Community-Based Readiness
• Serve as the relationship manager for matches in the program, maintaining regular communication and touchpoints.
• Observe match dynamics at events and assess readiness for transition into the Community-Based program.
• Collaborate with the Enrollment and Match team to refer and transition strong participants into longer-term matches.

3. Program Operations & Community Relationships
• Cultivate and maintain relationships with community partners who can offer facilities, expertise, or enrichment for events.
• Participate in tabling and outreach events alongside recruitment team members, confidently sharing information about Sports Buddies programming and overall mentorship opportunities.
• Contribute to volunteer recruitment and onboarding by sharing the Sports Buddies experience with prospective mentors.
• Track participation, satisfaction, and program metrics in line with agency standards.
• Participate in team meetings, training, and other engagement activities.

COMPETENCIES

Customer Focus
• Organizing: Effectively manages planning, scheduling, and logistics to deliver high-quality, consistent programming.
• Drive for Results: Self-motivated to meet goals, enhance participant engagement, and drive outcomes including increased transition to community-based matches.
• Building Partnerships: Establishes strong connections with community partners, vendors, and internal teams to enhance program offerings.
• Creativity: Designs imaginative and engaging activities that reflect the needs and interests of youth and mentors, adapting as needed for success.

QUALIFICATIONS
• Experience working with youth, volunteers, or in recreational programming
• Strong event planning and coordination skills
• Excellent communication, observation, and relationship-building abilities
• Flexible schedule including weekend availability as needed
• Reliable transportation, valid CA driver’s license, and insurance
• Passion for the mission and a belief in the power of mentorship

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• This position requires working primarily in an outdoor environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Workplace Mentoring Program Specialist

DEPARTMENT: Workplace Mentoring

REPORTS TO: Workplace Mentoring Program Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION: Through mentorship, all youth achieve their full potential.

JOB SUMMARY:
We are seeking a dynamic and results-driven individual to join our team as a Program Specialist specializing in facilitation, curriculum building and college and career knowledge. The successful candidate will serve as an influential expert in relationship building, possess cultural sensitivity, excel in program and project management, and have a deep understanding of corporate dynamics. This role will involve engaging with corporate and educational partners, facilitating group sessions, and guiding a cohort of a minimum least 30 individuals through topics related to college and career preparation.

JOB RESPONSIBILITIES:

Program Management and Execution
• Oversee the effective implementation and management of the Workplace Mentoring cohorts assigned to your slate.
• Develop and execute project plans to achieve program goals.
• Facilitate and supervise mentorship site sessions and pre-program orientations. This may also include chaperoning high school students during organized transportation from their high school to the corporate partner’s office and back to the school.
• Lead engaging and informative group sessions with a cohort of a minimum of 30 individuals.
• Deliver content on college and career readiness with expertise and impact.
• Works collaboratively with the enrollment team for a smooth transition between enrollment process and program launch.
• Support enrollment team by conducting enrollment responsibilities including interviewing, assessing, and fingerprinting for potential mentors and mentees as needed.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

Program Evaluation
• Monitor and evaluate program effectiveness, making data-driven improvements.
• Collect and analyze feedback from participants and partners for continuous enhancement.
• Support funding and grants by adhering to data collection with surveys and match stories.
• Effectively communicate with the BBBS Marketing/PR team on press-worthy activities, volunteer highlights and program successes to enhance visibility of the program.

Coordination and Support
• Provide guidance and support to mentors and mentees during facilitated sessions and/or match support.
• Ensure positive and impactful mentor-mentee relationships within the program.
• Promotes open communication amongst all participants.
• Maintain a caseload of 75 mentor-mentee matches at any given time.
• Ensure positive match development and safety of both mentor and mentees, and the mentees’ parents/guardians by conducting monthly match support check-ins that are accomplished through in-person or telephone contact. This also includes submitting the match support notes in accordance with the due date in the database each month.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Foster long-term caring relationships between matches while focusing on positive outcomes for youth.
• Provide ongoing support of engagement for the assigned matches to achieve length of match, closure and outcome evaluation goals. Provide recommendations for mentor appreciation and participation in events.
• Maintain accurate file documentation for each match according to Big Brothers Big Sisters of America (BBBSA) standards and agency policies in addition to providing accurate and timely program statistics.
Stewarding Corporate and School Partners
• Responsible for the stewardship and ultimate retention of all workplace mentoring program partners as well as mentors and mentees.
• Navigate corporate environments with a nuanced understanding of organizational dynamics.
• Collaborate effectively with corporate partners to align program objectives.
• Work in partnership with assigned partner schools and corporate partners to schedule and plan out sessions, meetings, and transportation for participating students.
• Maintain a high level of professionalism in representing the agency when communicating and collaborating with corporate partners.
• Develop and cultivate strong relationships with corporate and educational partners.
• Leverage influence to enhance program offerings and support.

Curriculum Development
• Design and implement a comprehensive curriculum aligned with the mentee’s goals and corporate objectives.
• Integrate diverse perspectives and experiences into the program content.
• Demonstrate a keen understanding of cultural nuances in program design and delivery.
• Ensure inclusivity and cultural sensitivity in all aspects of the program.
• Experience working with diverse populations and socio-economic regions (i.e. a variety of school districts, learning styles, charter schools, Title I schools, Universities, ,etc)

QUALIFICATIONS
• Bachelor’s Degree required
• 1-2 years preferred experience coordinating or facilitating corporate volunteer programs
• Experience with at-risk/high-risk youth and young adults (volunteer and/or paid) preferred
• Familiar with Google Suite
• High level of customer service with significant experience working with external stakeholders/clients (specifically corporate accounts with ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking and facilitation skills with ability to engage a variety of audiences (including both corporate volunteers and youth)
• Strong organizational and time management skills in a fast-paced work environment with strong attention to detail
• Ability to multi-task and work both independently and in a team setting in a fast-paced environment with a heavy workload while exercising good judgment, decision making and problem-solving skills
• Maintains confidentiality throughout daily operations
• Must have access to a reliable automobile, valid driver’s license and automobile insurance

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple projects at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.