CAREERS

JOB TITLE: High School Bigs Program Specialist

DEPARTMENT: Site Based Programs, High School Bigs

REPORTS TO: High School Bigs Program Manager

FLSA STATUS: Full Time, Hourly, Non-Exempt

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION: Through mentorship, all youth achieve their full potential.

JOB SUMMARY:
The High School Bigs Program Specialist is responsible for facilitating sessions, conducting match support and providing overall support of site-based matches to ensure child safety and long-term caring relationships between matches while focusing on positive outcomes for youth.

JOB RESPONSIBILITIES

• Facilitate and supervise site sessions, ensuring positive match development and safety of both mentors and mentees.
• Work with the Site Based Program Manager to build positive relationships with school partners to attract and retain qualified mentors and mentees.
• Work effectively with partner schools to schedule and plan weekly sessions and meetings when appropriate.
• Responsible for the cultivation, stewardship and ultimate retention of assigned school partners, mentors, and mentees.
• Provide a high level of professionalism in presentation and communication when conducting all program related operations with school partners and program liaisons.
• Support with any enrollment functions through recruitments, interviews, and assessments of any potential mentors and mentees.
• Provide timely and comprehensive written assessments and recommendations for participation in the program.
• Conduct volunteer orientations and training.
• Identify suitable potential matches and provide ongoing support to achieve length of match, closure and outcome evaluation goals.
• Conduct bi-monthly and quarterly match support contacts that are accomplished through in-person, email or telephone contact.
• Maintain accurate file documentation for each match according to BBBSA standards and agency policies.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Effectively use active and attentive listening to confirm understanding; coach matches through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
• Contribute to the development of site curriculum.
• Provide accurate and timely program statistics.
• Effectively communicate with marketing and/or grants teams on press worthy activities, volunteer highlights and program successes to enhance visibility of the program and within the community.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.
Performs other duties as assigned by supervisor.

JOB QUALIFICATIONS

• Bachelor’s Degree required
• Must be fluent in Spanish
• Experience with at-risk/high-risk youth (volunteer and/or paid) preferred
• Familiar with Windows XP software applications
• High level of customer service with significant experience working with external stakeholders/clients (specifically schools with the ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking skills with ability to engage a variety of audiences (including both high school volunteers and elementary aged youth).
• Excellent organizational and time-management skills with strong attention to detail.
• Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem solving skills.
• Maintains confidentiality throughout daily operations.
• Must have access to a reliable automobile, valid driver’s license and automobile insurance.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Lead Recruiter

DEPARTMENT: Community Engagement

REPORTS TO: Senior Regional Director of Community Engagement

FLSA STATUS: Full-Time, Hourly, Non-Exempt

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION: Through mentorship, all youth achieve their full potential.

POSITION SUMMARY:
Are you goal-driven and energized by connecting people to purpose? As Lead Recruiter at Big Brothers Big Sisters of Orange County & Inland Empire, you’ll own the outreach and conversion strategy for both volunteers (“Bigs”) and youth participants (“Littles”). Your role is to ensure that caring adults in our community step up to mentor, and more youth are enrolled to benefit from the power of a one-to-one relationship.

This position is perfect for a high-energy, relationship-oriented professional with a sales mindset—someone who knows how to build a pipeline, convert leads, and track performance against ambitious goals. You’ll be the driver behind our growth and the face of our mission in the community.

INTERESTED?

Please send resume, cover letter, and other required application materials as stated in the job description to careers@iebigs.org.

Once you have submit your application materials, please also complete this form.

WHAT YOU’LL DO

Community Recruitment: Bigs & Littles
• Lead recruitment efforts for both volunteers and youth across your assigned region.
• Identify and cultivate relationships with high-impact lead sources—schools, community organizations, corporate groups, and local events.
• Deliver compelling presentations to inspire adults to become mentors and families to enroll their children.
• Host engaging, persuasive info sessions (both in-person and virtual) designed to drive completed applications.
• Plan and execute creative recruitment events such as Big Nights, Mentor Mixers, Big for a Day, and other events as needed.
Pipeline & Conversion Management
• Own the recruitment pipeline from initial lead through submitted application—for both Bigs and Littles.
• Use Salesforce and Asana to manage follow-ups, monitor cycle time, and drive conversion at every stage.
• Track key KPIs: leads generated, form submissions, session attendance, and application conversion rates.
• Maintain consistent, personalized outreach to re-engage lapsed leads or boost event follow-through.

Community Visibility & Event Presence
• Represent BBBSOCIE at community events such as resource fairs, school nights, and festivals to raise visibility and recruit Bigs and Littles.
• Be a strong brand representative—professional, warm, and aligned with our values.
• Partner with Marketing to shape recruitment messaging and support lead-gen campaigns.

Internal Coordination
• Collaborate with Enrollment staff to ensure smooth handoffs for prospective Bigs and Littles.
• Tailor recruitment efforts to align with the interests and needs of youth on the waitlist, including language preferences, geographic location, and shared hobbies or passions like sports, music, gaming, or creative activities.

JOB QUALIFICATIONS

• 2–4 years of experience in recruitment, outreach, sales, or community engagement.
• Strong presentation and relationship-building skills.
• Track record of meeting performance goals and converting leads into action.
• Experience with CRM tools (e.g., Salesforce) and project tracking systems (e.g., Asana) preferred.
• Bilingual (English/Spanish or other) strongly preferred.
• Evening and weekend availability required for recruitment events.
• Valid driver’s license and reliable transportation required.

COMPETENCIES

Action Oriented – Enjoys working hard; is action oriented and full of energy for the things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Presentation Skills – Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.

Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Perseverance – Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

WHY JOIN US?
This is sales with purpose. As Lead Recruiter, you’re connecting young people with life-changing mentors—and bringing caring adults into a mission that matters. You’ll have the autonomy to own your calendar and your pipeline, the energy of a fast-paced team, and the reward of seeing your work turn into real relationships and real impact.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• High-energy, fast-paced environment with a strong emphasis on external engagement, outreach, and public presence.
• Frequent local travel to community events, partner sites, schools, and organizational meetings.
• Requires prolonged periods of standing and walking at fairs, festivals, and recruitment events, both indoors and outdoors.
• Occasional office-based administrative work and virtual meetings.
• High volume of outreach, including phone calls, emails, follow-ups, and presentations across diverse settings and audiences.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.