CAREERS

GROW YOUR CAREER AT BIG BROTHERS BIG SISTERS

We’re always looking for talented, dedicated people who believe in the power of mentoring to change the life of a child for the better, forever. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.

TO APPLY

Please send resume, cover letters and other required application materials as stated in the job description to careers@iebigs.org. No phone calls, please. Qualified applicants will be contacted shortly.

OPEN POSITIONS

JOB TITLE: Engagement & Recruitment Coordinator

DEPARTMENT: Traditional Mentoring Program

REPORTS TO: Traditional Program Manager

FLSA STATUS: Full-Time, Non-Exempt

Our Mission: Our mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact.  Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.
 
 

JOB SUMMARY

The Engagement Recruitment Coordinator is responsible for growing and maintaining a volume of leads/potential volunteers with them converting to be Mentors/Bigs. The securing of leads/potential volunteers follows a sales process of: Prospecting, Preparation, Approach, Presentation, Qualifying and Disqualifying, Closing, and Follow-up. The successful incumbent will produce positive outcomes in volunteer yield.

 

JOB RESPONSIBILITIES

Responsibilities shall include, but not be limited to the following:

Executes on a system for warm leads and generating leads that follows – Prospecting, Preparation, Approach, Presentation, Qualifying and Disqualifying, Closing, and Follow-up.

Securing 180 inquiries a month, producing 75 volunteer interviews per quarter, making 13 matches a month.

Qualify leads that come through online portals.

Generate additional Leads through Lunch and Learns, Big Nights, Community Events, Special Meetings, Presentations, Faith-Based presentations, campaigns, etc.

Maintain regular contact with enrollment staff to expedite the enrollment process of pending volunteers and ensure a smooth transition among staff.

Maintain records within MatchForce (a Sales Force platform).

Coordinate and execute on volunteer orientation and trainings.

Work with the Fund Development and Marketing Team for marketing strategies and donor development prospects.

Assist the Family and Volunteer Intake Coordinator to respond to all potential volunteer phone, email, and/or written requests as received and communicate basic information, flexibility, and volunteer choice.

Assist with Family and Volunteer Intake Coordinator to follow-up weekly with volunteer applicants regarding their enrollment status and any difficulties encountered with completing their file.

Follow up with volunteers to expedite enrollment to complete mandatory online trainings.

Coordinate potential partners and donors with Executive Director and other agency programs.

Assist with agency fundraisers and BFKS activities. Identify potential BFKS participants.

Assist with other duties as are deemed appropriate and assigned by the Executive Director.

Accountable to but not responsible for match retention efforts

 

JOB QUALIFICATIONS

3-4 years of sales experience

Bachelor’s Degree preferred

Experience in Project and Event Management

Proficiency in Microsoft Office; including Word, Outlook, and Excel

Able to work independently exercising good judgment, decision making and problem solving skills

Excellent oral and written communication skills reflecting solid customer service both in-person and telephone

Able to succeed in a fast-paced environment

Able to relate well in multicultural, multi-disciplinary environments

Able to effectively collaborate with peers

Able to use time effectively and able to focus on details

Able to maintain boundaries with clients

High level of customer service

Experience working with both child and adult populations; specific assessment, intake or interview experience preferred

Access to a reliable automobile, valid driver’s license and automobile insurance

Excellent organizational and time-management skills

Maintains confidentiality throughout daily operations

Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem solving skills

 

REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Frequent independent travel.

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Development Director

DEPARTMENT: Fund Development

REPORTS TO: Executive Director

FLSA STATUS: Exempt

OUR MISSION: Our mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.
 
 

JOB SUMMARY

The Development Director is responsible for all day-to-day fundraising operations, including managing a system for identifying, cultivating, soliciting, and recognizing donors. In collaboration with the Executive Director and the Advisory Board (2), this position will ensure implementation of a strategic fundraising plan—including annual individual giving, corporate giving, special events, and stewarding towards major gifts.
 
 

JOB RESPONSIBILITIES

 

Strategy: Develops and executes ongoing strategy for qualifying individuals/companies and moving them to prospect status using tools such as small cultivation events, research and community networking, with a goal of growing the portfolio by 10-20% annually. Works collaboratively with other departments and partners with development staff at the Santa Ana Office to create customized solicitation strategies matching the objectives of the organization and interests of the donor/prospect. 

Fundraising Targets and Portfolio Management: Manages a portfolio of donors and prospects, implementing programs/activities to identify, cultivate, solicit and steward donors. Responsible for minimum annual fundraising goals as specified in performance standards, including both renewable gifts and new incremental revenue. Personally solicits assigned donor portfolio, including preparation of personalized materials when needed. 

Prospect Development: Works with Regional Board members and other leadership volunteers to identify, cultivate, solicit and steward appropriate donors. Identifies potential corporate and major gifts, working with the Executive Director on major gift strategy. Maintains accurate records with weekly reporting by updating donor records in Salesforce. 

Relationship Development: Develops ongoing relationships with corporate and donors. Accountable for cultivating relationships for organizational fundraising. This includes clearly articulating BBBS Mentoring programs and aligning programs to their corporate interests where appropriate, preparing grant proposals, and engaging staff, board members and volunteers to cultivate and solicit support for BBBSOC/IE. 

Events: Oversee planning, implementation and growth of special events to benefit the agency, including, but not limited to Bowl for Kids’ Sake, Desert Getaway, and Wine & Jazz, and more grossing over $350,000 for the fiscal year. Partnership with Santa Ana’s events includes Annual Gourmet Dinner and Stars & Stripes Tournament, and Golf Tournament. Assists with the development of concepts, themes and formats for other major events for the organization that engage supporters, increase brand awareness and grow revenue. Negotiates with venues, consultants and vendors to secure favorable rates. Develops budgets and oversees event-related financial reporting to internal departments and external agencies. Develops content for event correspondence, collateral materials, social media and web. Oversees the post-event coordination including but not limited to debrief meetings, recognition to key constituents, financial reporting and data transfer. Supports cross-functional internal teams with the stewardship of host committees to secure members, sponsorships, and in-kind gifts. 

Other: Fund raises for programmatic opportunities such as workplace giving, peer to peer solicitation, cause-related marketing, volunteer giving, third party events, etc. 

Engagement: It is the responsibility of all BBBSIE staff members to recruit and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expected that each member of the regional management team works with a volunteer counterpart to ensure key volunteers are utilized. 

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.

 

JOB QUALIFICATIONS

Education: Bachelor’s degree required; advanced degree is highly desirable. 

Experience: Minimum 5 years of major gifts leadership experience. Corporate and/or Business-to-Business sales leadership experience may be substituted for fundraising experience. Significant expertise with the area’s funding community is highly desirable. Progressive experience in successful development programs and knowledge of “best practices” in development is preferred. 

Skills and Abilities: Excellent interpersonal skills and the ability to relate well and work effectively with multiple constituencies and audiences within a highly matrixed organization. A genuine interest in advancing the mission of the Big Brothers Big Sisters. Excellent verbal and written skills. Ability to research ideas within BBBS network and framework and compose clear, structured, articulate, and persuasive proposals. Strong attention to detail and ability to prioritize assignments in a fast-paced environment. Exemplary time management and multi-tasking skill is necessary to meet deadlines and coordinate multiple projects. 

Highly energetic, self-starting, and creative individual who can express ideas, recognize opportunities, and communicate goals and objectives clearly. Ability to work with a diverse constituency of donors representing the corporate community throughout Riverside, San Bernardino and Orange County. Exceptional follow-up skills, creative problem solver, and ability to work independently as well as in partnership with staff, board members and volunteers. Mastery of computer software, applications and functionality, including Microsoft Word, Excel, PowerPoint, Outlook and fundraising database systems (e.g. Raiser’s Edge, Salesforce.com). Basic knowledge of accounting and grants management principles. National non-profit experience is a plus. A team player committed to developing and working within a collaborative environment and ensuring the highest level of customer service. 

 

Travel: Access to reliable automobile; valid Driver’s License and Auto Insurance due to size of territory.

 

 

REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly. 

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease. 

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process. 

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements. 

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community. 

Innovative Management

Has the ability to bring forward creative ideas and suggestions; always looking for better/more efficient ways to improve process and systems; has a sense about managing the creative process of others; can facilitate and participate effective brainstorming; can project how potential ideas may play out in the marketplace; is good at bringing creative ideas of others to market. 

Perseverance

Pursues everything with energy, drive, and a need to finish; seldom gives up before a project is complete; especially in the face of resistance or setbacks. 

Managing Vision and Purpose

Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes vision shareable by everyone; can inspire and motivate entire units or organizations. 

Ability to Prioritize

Spends his/her time and the time of others on what is important; identifies and acts on critical issues, can quickly sense what will help or hinder the goal; eliminates or navigates around round blocks, creates focus. 

 

 

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment

Frequent independent travel

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Match Support Specialist

DEPARTMENT: Program

REPORTS TO: Director of Programs

FLSA STATUS: Full-Time, Hourly, Non-Exempt

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact.  Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.
 
 

JOB SUMMARY

The Match Support Specialist is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This position will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.
 
 

JOB RESPONSIBILITIES

Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.

Meet or exceed minimum goal of 98% done and 75% done on-time on monthly match support contact report.

Conducts match introductions to set the tone of a successful match with the highest level of customer service. Drive time required.

Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer

Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow

Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.

Conduct all scheduled match surveys in a timely manner and achieve minimum goal of 80%.

Effectively utilizes YOS and SOR surveys, to assess match impact on youth development.

Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential. When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for third party assessment.

Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.

Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.

Consult with supervisor or other program lead staff as appropriate.

Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. Must have car, valid driver’s license, and meet state required automobile insurance minimums.

Effectively forms and sustains appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction

Effectively assesses and executes the following relational support skills: guiding, supporting, confronting, advising and/or negotiating

Effectively uses active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.

Solid conflict resolution skills (internal and external conflicts)

Prepared for different seasons or cycles (summer grads and year-end goals)

Informs matches of upcoming events and signs them up.

Attend at least three Match events a year in order to interact with matches in person, in addition to the mandatory match events (annual picnic, holiday party and Graduation)

Attend/complete appropriate meetings and trainings as directed by supervisor

Performs other duties as assigned by supervisor

 

JOB QUALIFICATIONS

Bachelor’s Degree required

Must be fluent in Spanish; both written and oral.

Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred

Proficiency in Microsoft Office; including Word, Outlook, and Excel.

Access to a reliable automobile; valid driver’s license; and automobile insurance

Able to work independently exercising good judgment, decision making and problem solving skills

Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.

Able to succeed in a fast-paced environment

Able to work with confidential information

Able to relate well in multicultural environments

Able to effectively collaborate with peers

Able to use time effectively and able to focus on details

Able to maintain boundaries with clients.

REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

 

Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Site-Based Program Specialist

DEPARTMENT: Site-Based Mentoring Program

REPORTS TO: Program Manager

FLSA STATUS: Full-Time, Hourly, Non-Exempt

Our Mission: Our mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact.  Our vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.
 
 

JOB SUMMARY

The Site-Based Program Specialist is responsible for facilitating sessions, conducting match support and providing overall support of Site-Based matches to ensure child safety and long-term caring relationships between matches while focusing on positive outcomes for youth.
 
 

JOB RESPONSIBILITIES

Facilitate and supervise site sessions, ensuring positive match development and safety of both Bigs (mentors) and Littles (mentees).

Provide timely and comprehensive written assessments and recommendations for participation in the program.

Identify suitable, potential matches.

Contribute to site curriculum.

Provide ongoing support in a creative manner for assigned matches to achieve length of match, closure, and outcome evaluation goals.

Conduct monthly match support that is accomplished through in-person, e-mail, or telephone contact.

Provide recommendations for volunteer appreciation and participate in events.

Facilitate in-person match meetings.

Provide accurate and timely program statistics.

Maintain accurate file documentation for each match according to BBBSA standards and agency policies.

Attend agency staff and departmental meetings.

Work effectively with assigned partner school(s) as well as plan and facilitate meetings as appropriate.

Assist with volunteer orientations and training.

Ensure high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.

Effectively use active and attentive listening to confirm understanding.

Coach others through use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds, or styles of audience.

Document information about matches clearly and concisely in order to keep records accurate and up to date.

Solid conflict-resolution skills (internal and external conflicts).

Attend/complete appropriate meetings and trainings as directed by supervisor.

 

JOB QUALIFICATIONS

Bachelor’s Degree required

Bilingual in Spanish – oral and written – required

Must have access to reliable automobile, valid Driver’s License and Automobile Insurance

Experience with at-risk/high-risk youth (volunteer and/or paid) preferred

Familiar with Windows XP software applications

High level of customer service

Excellent oral and written communication skills reflecting solid customer service both in- person and via telephone

Excellent organizational and time-management skills

Maintains confidentiality throughout daily operations

Ability to multi-task and work independently in a fast-paced environment with heavy workload, while exercising good judgement, decision-making, and problem-solving skills

 

REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

 

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment

Frequent independent travel

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Program Manager

DEPARTMENT: Community Mentoring Program

REPORTS TO: Executive Director

FLSA STATUS: Full-Time, Exempt

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact.  Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.
 
 

JOB SUMMARY

Programmatic administrative leadership position responsible for identification, development, implementation, management, and evaluation of the Traditional Program team and delivery of services. Importance given in the ability to develop quantitative and qualitative methods of evaluating program success. Demonstrated management skills, including the supervision, development, evaluation and motivation of direct reports. Experience in the development and delivery of collaborative programming with other agencies, stakeholders and internal departments. Excellent public speaking skills. Excellent written and oral communication skills. Personal computing skills desirable. Overall demonstration of a willingness and aptitude to learn and work.
 
 

JOB RESPONSIBILITIES

Program Maintenance and Supervision

Manager is responsible for ensuring all established timelines, metrics, and benchmarks are met, and that all volunteers are efficiently screened and matched to ensure the best possible outcome.

Manager is also responsible for match closure rate, frequency of match closures, average match length, volunteer rematch rate, and customer satisfaction.

Manager works directly with the Engagement/Recruitment Coordinator and Mentor Training and Engagement Manager for recruitment and retention support efforts.

Manager shall oversee the quality and professionalism to all service area programs and corresponding staff. Responsibilities which include all case work meeting BBBSOC/IE program manual/policies, Big Brothers Big Sisters of America standards and the agency mission and vision.

Ensure agency policies, practices and manuals (with regard to program) are current and develop comprehensive, measurable “best practices”.

Collaborate with team and Mentor Training and Engagement Manager to implement plans to maintain, educate and cultivate current volunteers to create longevity with the agency.

Plan and implement in-service staff development/training sessions. Arrange for outside professional development as needed and serve as such for other agencies as appropriate.

Facilitate monthly professional staff meetings.

Act as a liaison between the professional staff and the Director of Programs.

Program Responsibilities

Interview, hire, train, supervise and terminate program staff according to personnel policies and with approval of the Executive Director and Director of Programs.

Assure that all professional staff members have written performance expectations and receive regular performance reviews.

Develop, train, motivate staff and follow up with staff to review performance management tool

Provide feedback to the Director of Programs relative to all programs in the service area implementation and delivery of programming efforts.

Oversight and completion of monthly QA for Traditional Based staff.

Review policy, procedures, forms and reports to ensure they are up-to-date at all times.

Collect necessary data as required to make reports to BBBSOC and BBBSIE Boards, committees, and funding sources.

Identify and eliminate barriers interfering with the enrollment process and safety

Utilization of in-person, telephone, and electronic correspondence to ensure that child safety, match relationship development, positive youth development, and volunteer satisfaction are fulfilled without sacrificing program

Ensures high-level proficiency in applying child safety and risk management knowledge, policies, and procedures through all aspects of the job function.

Conduct match closure exit interviews by phone with all parties. Assess reasons for closure and re-match or re-engagement potential.

For premature or unexpected closed matches, conduct an exit interview and refer to the Director for final review and signature.

Metrics they are responsible for 3-year retention, # of new matches annually, safety measures at 98%

Special Activities

Approve, plan and assign staff to various agency hosted match events, fundraising events, Big Nights, Big Chats, Mentor Trainings/workshops, OC/IE events, etc.

Fund Development

Work with Development Manager on a yearlong plan for get engaging the team, Bigs and matches for “Bowl For Kids’ Sake”

Coordinate schedules and engagement of the team for other fund development events.

Help to identify and plan for staff to get involved with fundraisers with the Director of Programs and Executive Director.

Be mindful that new program partners can also be fund development partners and plan strategies with the Executive Director and Director of Programs.

Community Involvement

Serve as the agency’s representative, as requested, at various social service/community alliances and meetings.

Provide leadership in encouraging the development of collaborative efforts/partnerships among social service agencies which will serve to further the mission and vision of our agency.

Supervise the resources for discounted activities and tickets, as well as, the renewal of the match discount book.

Budget, Funding, & Expenses

Responsible for traditional program expenses and revenue development.

Identify and maintain professional files with respect to potential funding sources for agency programming efforts.

Assist Director of Programs to develop budgets for program delivery. Prepare and manage program budgets.

 

JOB QUALIFICATIONS

  • Bachelor’s Degree required;
  • Bilingual–Spanish & English–oral and written; preferred
  • Three years’ experience in direct employee supervision preferred
  • Experience working with both child and adult populations; specific assessment, intake or interview experience preferred.
  • Demonstrated leadership and coaching abilities.
  • Proficiency in Microsoft Office; including Word, Outlook, and Excel.
  • Access to a reliable automobile; valid driver’s license; and automobile insurance
  • Able to work independently exercising good judgment, decision making and problem solving skills
  • Excellent time management and attention to detail.
  • Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
  • Able to succeed in a fast-paced environment
  • Able to work with confidential information
  • Able to relate well in multicultural environments
  • Able to effectively collaborate with peers
  • Able to use time effectively and able to focus on details
  • Able to maintain boundaries with clients.

 

REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

 

Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.