CAREERS

GROW YOUR CAREER AT BIG BROTHERS BIG SISTERS

We’re always looking for talented, dedicated people who believe in the power of mentoring to change the life of a child for the better, forever. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.

TO APPLY

Please send resume, cover letters and other required application materials as stated in the job description to careers@iebigs.org. No phone calls, please. Qualified applicants will be contacted shortly.

OPEN POSITIONS

JOB TITLE: Recruitment & Engagement Manager

DEPARTMENT: Fund Development

REPORTS TO: Executive Director

FLSA STATUS: Exempt

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact.  Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.
 
 

JOB SUMMARY

The Recruitment & Engagement Manager is responsible for all day-to-day operations related to volunteer recruitment and retention across 2 counties– Riverside, and San Bernardino counties. This position will manage a dynamic team and create a streamlined system for identifying, recruiting, and cultivating relationships with volunteers. This position will work closely with multiple departments to ensure implementation of the volunteer recruitment and retention strategy—including trainings, special events, and corporate and community engagement. Frequent travel between within the Inland Empire will be required for this position throughout the work week; mileage will be reimbursed.
 
 

JOB RESPONSIBILITIES

Volunteer Recruitment Strategy

Develop a long-term strategy for recruiting and retaining volunteers for BBBSIE that is in-line with the strategic plan.

Set feasible, ambitious goals for volunteer recruitment and match retention

Track and report significant trends and metrics that directly affect recruitment and retention goals.

Manage a pipeline of volunteers and partners for all 2 counties

Work with Director of Programs to help identify obstacles in enrollment and recruitment; create solutions and strategy to overcome these obstacles.

Build a strong relationship with the Department of Marketing to leverage digital marketing and social media to achieve goals.

Work closely with the marketing team to develop and manage an annual communication plan for all 2 counties.

 

Departmental Leadership

Manage day-to-day operations for the Recruitment team

Manage departmental expenses and effectively utilize the BBBS budget

Facilitate tri-county collaboration and clear lines of communication

Promote and motivate recruitment all-agency initiative internally.

Act as an ambassador to BBBSIE and professionally represent our Agency internally and externally in a professional, passionate manner.

Clearly communicate the story and impact of mentorship

Establish a strong relationship with both OC Recruitment and Engagement Manger and IE Director of Programs

Be able to work cross-departmentally and effectively collaborate with all teams

 

Community Partnerships & Events

Attend networking events (potentially on weekends as well) to support BBBSIE recruitment and retention goals.

Form partnerships with event venues, restaurants, and other establishments with the goal of securing discounted locations for BBBS recruitment and volunteer events (Big Night, Volunteer Orientation, etc.)

Form partnerships with local businesses and retailers with the goal of securing gift-in-kind donations, discounted “perks” for volunteers, venues for match engagement activities, Lunch & Learns, and other opportunities.

Strategically plan events that are in-line with thriving indicators that will enrich the lives of Bigs and Littles.

Engage and improve our relationships with funders by identifying local nonprofit partners to collaborate with and co-host events with.

Work with Executive Director and Development Manager to create regional partnerships with other Big Brothers Big Sisters affiliates that would aid in recruitment/retention efforts

 

Board of Directors & Recruitment Committees

Collaborate with the Director of Programs in engaging the Program Committee on a governing board level.

Manage and develop a strategy to grow Leading Big committee

Provide reports and agendas to update external stakeholders on the status of departmental goals.

Provide problem sets for external stakeholders and collaborate with them to create department-wide solutions.

 

 

JOB QUALIFICATIONS

Bachelor’s Degree required

2+ years of demonstrated leadership and managing a successful team required

Highest level of customer service; 2+ years required

Demonstrates experience in creating short term and long term strategic plans

Demonstrates experience in reaching quantifiable goals and benchmarks

Event planning and executing experience required

Proven track record of building successful external partnerships required

Highest level of public-speaking and presentation experience required

Proficient in Windows XP software applications, Microsoft applications (Word Document, Excel, PowerPoint), Google applications (Docs, Slides, Calendar).

Access to a reliable automobile, valid driver’s license and automobile insurance

Excellent oral and written communication skills reflecting excellent customer service both in-person and via the telephone.

Excellent organizational and time-management skills

Maintains confidentiality throughout daily operations

Excellent attention to detail

Able to work with confidential information (donors, foundations, agency information)

Able to effectively collaborate with peers and team dynamics

Able to use time effectively and able to focus on details

Able to maintain boundaries with clients

Capable of presenting material in a group in a fun, lively and informative manner

Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem solving skills

 

REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

 

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Occasional travel

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

 

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.

 

JOB TITLE: Match Support Specialist

DEPARTMENT: Program

REPORTS TO: Director of Programs

FLSA STATUS: Full-Time, Hourly, Non-Exempt

 

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact.  Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.
 
 

JOB SUMMARY

The Match Support Specialist is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This position will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.
 
 

JOB RESPONSIBILITIES

Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.

 

Meet or exceed minimum goal of 98% done and 75% done on-time on monthly match support contact report.

 

Conducts match introductions to set the tone of a successful match with the highest level of customer service. Drive time required.

 

Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer

 

Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

 

Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow

 

Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.

 

Conduct all scheduled match surveys in a timely manner and achieve minimum goal of 80%.

 

Effectively utilizes YOS and SOR surveys, to assess match impact on youth development.

 

Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential. When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for third party assessment.

 

Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.

 

Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.

 

Consult with supervisor or other program lead staff as appropriate.

 

Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. Must have car, valid driver’s license, and meet state required automobile insurance minimums.

 

Effectively forms and sustains appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction

 

Effectively assesses and executes the following relational support skills: guiding, supporting, confronting, advising and/or negotiating

 

Effectively uses active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.

 

Solid conflict resolution skills (internal and external conflicts)

 

Prepared for different seasons or cycles (summer grads and year-end goals)

Informs matches of upcoming events and signs them up.

 

Attend at least three Match events a year in order to interact with matches in person, in addition to the mandatory match events (annual picnic, holiday party and Graduation)

Attend/complete appropriate meetings and trainings as directed by supervisor

 

Performs other duties as assigned by supervisor

 

JOB QUALIFICATIONS

Bachelor’s Degree required

Must be fluent in Spanish; both written and oral.

Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred

Proficiency in Microsoft Office; including Word, Outlook, and Excel.

Access to a reliable automobile; valid driver’s license; and automobile insurance

Able to work independently exercising good judgment, decision making and problem solving skills

Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.

Able to succeed in a fast-paced environment

Able to work with confidential information

Able to relate well in multicultural environments

Able to effectively collaborate with peers

Able to use time effectively and able to focus on details

Able to maintain boundaries with clients.

 

REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

 

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

 

Routine office environment.

 

Frequent independent travel.

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

 

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

 

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.