CAREERS

GROW YOUR CAREER AT BIG BROTHERS BIG SISTERS

We’re always looking for talented, dedicated people who believe in the power of mentoring to change the life of a child for the better, forever. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.

TO APPLY

Please send resume, cover letters and other required application materials as stated in the job description to careers@iebigs.org. No phone calls, please. Qualified applicants will be contacted shortly.

If you are asked to come in for an interview, please complete this job application in advance and bring it in-person to the Big Brothers Big Sisters office at the time of your interview—do NOT submit the application via email. Big Brothers Big Sisters is not responsible for sensitive material in this application if it is sent via email (including but not limited to social security numbers and contact information).

OPEN POSITIONS

JOB TITLE: Retention & Engagement Coordinator

DEPARTMENT: Fund Development

REPORTS TO: Recruitment and Engagement Manager

FLSA STATUS: Full-Time, Non-Exempt, may include weekends

 

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact.  Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.
 
 

JOB SUMMARY

The Retention & Engagement Coordinator will be responsible for performing all duties assigned by the Recruitment & Engagement Manager and the Associate Director of Programs. The primary responsibility of the Retention & Engagement Coordinator is to ensure the engagement and retention of volunteers through match events and consistent outreach throughout the region. The successful incumbent will produce positive outcomes in our retention rate in a timely and accurate manner. Responsibilities shall include, but not be limited to the following:
 

 

JOB RESPONSIBILITIES

• Collaborate with the Match Support Specialist team to build trust and support within the team dynamic and assist with volunteer-to-agency engagement

• Engage and educate Match Support Specialist team on upcoming Match Events, event logistics, and retention initiatives and strategy

• Create, manage, and steward new opportunities and monthly engagement events for Matches – 10 per year

• Manage and execute agency Signature Events – 3 per year

• Manage and execute event logistics including budget, RSVPs, relationship building, sponsors and GIK donors, set up, staffing, and supplies

• Secure community partnerships for Big and Match perks

• Find and track events and community partner opportunities for Bigs to attend without staff representation (meetups, tickets, classes, etc.)

• Oversee and execute a volunteer retention strategy including “Bigs Only” chats and events, welcome swag bags, exit surveys, milestone and anniversary gifts, etc.

• Secure and follow up with potential donors, vendors, and community partnerships

• Collaborate with Destination Future to build robust offering for Matches of all ages and interests including college tours and career exploration opportunities

• Collaborate with Fund Development to identify Match Events relevant to funding sources

• Collaborate with Fund Development department to provide a pipeline of volunteers for FD opportunities including but not limited to Lunch & Learns, individual and corporate giving, and Bowl for Kids’ Sake

• Attend and assist with agency fundraisers and Bowl for Kids Sake activities by identifying potential participants, event-planning duties, and day-of facilitation and execution

• Partner with the Recruitment & Engagement Coordinator to identify ways to be more integrated in the volunteer engagement and retention process

• Ensure that all confidential data is used appropriately

• Assist with other duties as are deemed appropriate and assigned by the Recruitment & Engagement Manager

 

JOB QUALIFICATIONS

• Bachelor’s Degree required

• Bilingual in Spanish and English preferred (not required) – both oral & written

• Proficiency in Google G Suite and Microsoft Office including Word, Outlook, and Excel

• Able to work independently exercising good judgment, decision making and problem solving skills

• Excellent oral and written communication skills reflecting solid customer service both in person and telephone

• Able to multi-task and succeed in a fast-paced environment

• Able to relate well in multicultural environments

• Able to effectively collaborate with peers

• Able to use time effectively and focus on details

• Able to maintain boundaries with volunteers

• Access to a reliable automobile, valid driver’s license and automobile insurance – may include driving

• Excellent organizational and time-management skills

• Maintains confidentiality throughout daily operations

 

REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

 

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Occasional travel

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

 

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Site Based Enrollment and Recruitment Specialist

DEPARTMENT:  Site Based Programs

REPORTS TO: Site Based Program Manager

FLSA STATUS: Non-Exempt

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact.  Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.
 
 

JOB SUMMARY

Essential to the BBBS brand, the purpose of this position is to ensure department-wide match growth and quality through the leadership of services and delivery.  A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the match process.
 
This position cultivates prospective new volunteers for High Schools Bigs and Adult Site-Based program (Work Place Mentoring, etc). Additionally, this position is responsible for ensuring all program launch timelines are met, all volunteers are efficiently screened and matched to ensure the best possible outcome. This position is indirectly responsible for the overall satisfaction of our school partners and manages the recruitment of youth volunteers, adult volunteers, and youth mentees.  This position is also responsible for communicating the vision of BBBSIE in addition to the department goals, outcomes, and processes to outside constituencies. A successful incumbent will produce positive outcomes in volunteer yield, processing time and match satisfaction.
 

 

JOB RESPONSIBILITIES

Assess volunteer “fit” for BBBSIE

Conduct volunteer recruitment, enrollment including orientations and interviews and completion of any other activity required for the enrollment process for the High School Big Program and well as our Adult Site-Based Programs.

Ensure a high level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.   Identify child safety issues for volunteers, children and their families.

Review and follow-up on references as necessary to gain additional data to complete the assessment process.

Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to a successful match.  Effectively align volunteer interests and qualifications with service options of the agency.

Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer.

Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.

High degree of collaboration with other service delivery staff to ensure smooth transition among functions.

Understanding of rematch process

Applied understanding of all program policies

Conflict resolution skills (internal and external conflicts)

Assist matching of volunteer to youth mentee

Identify and eliminate barriers to the enrollment process

Review enrollment queue and conduct informational sessions as necessary to yield increased volunteer interest

Identify new potential partners for volunteers

High degree of collaboration with Program Specialists

Facilitate match acceptance and initial meetings as necessary

Cultivate long-term and sustaining relationships with volunteer-rich organizations ( i.e., schools, Work Place Mentoring Sites, etc.)

Track and evaluate recruitment and outreach efforts. Provide weekly progress reports of enrollment activity.

Other duties as assigned

 

 

JOB QUALIFICATIONS

Bachelor’s Degree required

Bilingual written and oral preferred; Spanish

Experience in Account Management or Enrollment, or combination of education and work experience supportive of the Enrollment Specialist tasks

Proficient knowledge of word processing, database, and spreadsheet application is required; Microsoft Office (Word, Excel)

High level of customer service

Must have access to a reliable automobile; valid driver’s license and automobile insurance.

Excellent oral and written communication skills reflecting solid customer service both in-person, via the telephone; and high-level interviewing skills.

Excellent organizational and time-management skills

Maintain confidentiality throughout daily operations.

Excellent attention to detail.

 


REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

 

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Occasional travel

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

 

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Workplace Mentoring Coordinator

DEPARTMENT: Site Based Programs

REPORTS TO: Associate Director of Programs

FLSA STATUS: Hourly, Non-Exempt

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

 

JOB SUMMARY

The Workplace Mentoring Coordinator oversees successful executions of the Workplace Mentoring Program while providing support for continued collaborations with corporate stakeholders, volunteers and community partners.

 

JOB RESPONSIBILITIES

Program Execution

Conduct enrollment responsibilities by interviewing, assessing and fingerprinting potential volunteers.

Provide timely and comprehensive written assessments and recommendations for participation in program while identifying suitable potential matches. In addition to asserting with volunteer orientations and training.

Contribute to the development of site curriculum

Facilitate and supervise site sessions

Ensure positive match development and safety of both Bigs and Littles by conducting monthly match support that is accomplished through in-person, email or telephone contact.

Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job functions to ensure long-term caring relationships between matches while focusing on positive outcomes for youth.

Work effectively with assigned partner schools and corporate partners to schedule and plan out sessions, meeting, and transportation for participating students.

Provide ongoing support of engagement for the assigned matches to achieve length of match, closure and outcomes evaluation goals by providing recommendations for volunteer appreciation and participating in events.

Maintain accurate file documentation for each match according to BBBSA standards and agency policies in addition to providing accurate and timely program statistics.

Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

Corporate Relations

Assist Executive Director in stewarding and securing future workplace mentor corporate partners.

Be responsible for the cultivation, stewardship and ultimate retentions of all workplace mentoring program partners as well as volunteers and students.

Actively steward relationships with corporate stakeholders toward a goal of converting partners to additional revenue generating vertical (i.e. Grant, Event Sponsor, etc.)

Supervised by the AD & ED, work the Marketing team to create a robust recognition program and corporate partners including the implementations of the Workplace Mentoring newsletter, all social media efforts and appreciation events.

Effectively communicate with Marketing/PR team on press-worthy activities, volunteer highlights and program successes to enhance visibility of the program within the corporate community.

Actively seek to reduce program costs by securing program sponsorships, gift-in-kind and other donations.

Develop relationships with new corporate and community partners to increase values of the program and increase value of the program and increase engagement at site (i.e. include guest speakers, incorporate curriculum from non-profit partners, etc.)

 

JOB QUALIFICATIONS

Bachelor’s Degree required

Experience with at-risk/high-risk youth (volunteer and/or paid) preferred

Familiar with Windows XP software applications

High level of customer service and experience with relationship management

Must have access to reliable automobile, valid driver’s license and automobile insurance

Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone.

Excellent organizational and time-management skills

Maintains confidentiality throughout daily operations

Ability to multi-task and work independently in fast-paced environment with heavy workload while excising good judgement, decision making and problem solving skills.

 


REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Occasional travel

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

 

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Match-Support Specialist (Inland Empire)

DEPARTMENT: Program

REPORTS TO: Traditional Program Manager

FLSA STATUS: Full-Time, Hourly, Non-Exempt

Monday/Friday: 9am-6pm

Tuesday-Thursday 11:30am-8:30pm

 

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

 

JOB SUMMARY

The Match Support Specialist is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This position will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.

 

JOB RESPONSIBILITIES

Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.

Meet or exceed minimum goal of 98% done and 75% done on-time on monthly match support contact report.

Conducts match introductions to set the tone of a successful match with the highest level of customer service.

Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer

Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow

Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.

Conduct all scheduled match surveys in a timely manner and achieve minimum goal of 80%.

Effectively utilizes YOS and SOR surveys, to assess match impact on youth development.

Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential. When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for third party assessment.

Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.

Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.

Consult with supervisor or other program lead staff as appropriate.

Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. Must have car, valid driver’s license, and meet state required automobile insurance minimums.

Effectively forms and sustains appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction

Effectively assesses and executes the following relational support skills: guiding, supporting, confronting, advising and/or negotiating

Effectively uses active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.

Solid conflict resolution skills (internal and external conflicts)

Prepared for different seasons or cycles (summer grads and year-end goals)

Informs matches of upcoming events and signs them up.

Attend at least three Match events a year in order to interact with matches in person, in addition to the mandatory match events (annual picnic, holiday party and Graduation)

Attend/complete appropriate meetings and trainings as directed by supervisor

Performs other duties as assigned by supervisor

 

JOB QUALIFICATIONS

Bachelor’s Degree required

Must be fluent in Spanish; both written and oral.

Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred

Proficiency in Microsoft Office; including Word, Outlook, and Excel.

Access to a reliable automobile; valid driver’s license; and automobile insurance

Able to work independently exercising good judgment, decision making and problem solving skills

Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.

Able to succeed in a fast-paced environment

Able to work with confidential information

Able to relate well in multicultural environments

Able to effectively collaborate with peers

Able to use time effectively and able to focus on details

Able to maintain boundaries with clients.

 


REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

 

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Occasional travel

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

 

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.