We’re always looking for talented, dedicated people who believe in the power of mentoring to change the life of a child for the better, forever. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.


Please send resume, cover letters and other required application materials as stated in the job description to No phone calls, please. Qualified applicants will be contacted shortly.


JOB TITLE: Program Manager

DEPARTMENT: Community Mentoring Program

REPORTS TO: Executive Director

FLSA STATUS: Full-Time, Exempt

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact.  Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.


Programmatic administrative leadership position responsible for identification, development, implementation, management, and evaluation of the Traditional Program team and delivery of services. Importance given in the ability to develop quantitative and qualitative methods of evaluating program success. Demonstrated management skills, including the supervision, development, evaluation and motivation of direct reports. Experience in the development and delivery of collaborative programming with other agencies, stakeholders and internal departments. Excellent public speaking skills. Excellent written and oral communication skills. Personal computing skills desirable. Overall demonstration of a willingness and aptitude to learn and work.


Program Maintenance and Supervision

Manager is responsible for ensuring all established timelines, metrics, and benchmarks are met, and that all volunteers are efficiently screened and matched to ensure the best possible outcome.

Manager is also responsible for match closure rate, frequency of match closures, average match length, volunteer rematch rate, and customer satisfaction.

Manager works directly with the Engagement/Recruitment Coordinator and Mentor Training and Engagement Manager for recruitment and retention support efforts.

Manager shall oversee the quality and professionalism to all service area programs and corresponding staff. Responsibilities which include all case work meeting BBBSOC/IE program manual/policies, Big Brothers Big Sisters of America standards and the agency mission and vision.

Ensure agency policies, practices and manuals (with regard to program) are current and develop comprehensive, measurable “best practices”.

Collaborate with team and Mentor Training and Engagement Manager to implement plans to maintain, educate and cultivate current volunteers to create longevity with the agency.

Plan and implement in-service staff development/training sessions. Arrange for outside professional development as needed and serve as such for other agencies as appropriate.

Facilitate monthly professional staff meetings.

Act as a liaison between the professional staff and the Director of Programs.

Program Responsibilities

Interview, hire, train, supervise and terminate program staff according to personnel policies and with approval of the Executive Director and Director of Programs.

Assure that all professional staff members have written performance expectations and receive regular performance reviews.

Develop, train, motivate staff and follow up with staff to review performance management tool

Provide feedback to the Director of Programs relative to all programs in the service area implementation and delivery of programming efforts.

Oversight and completion of monthly QA for Traditional Based staff.

Review policy, procedures, forms and reports to ensure they are up-to-date at all times.

Collect necessary data as required to make reports to BBBSOC and BBBSIE Boards, committees, and funding sources.

Identify and eliminate barriers interfering with the enrollment process and safety

Utilization of in-person, telephone, and electronic correspondence to ensure that child safety, match relationship development, positive youth development, and volunteer satisfaction are fulfilled without sacrificing program

Ensures high-level proficiency in applying child safety and risk management knowledge, policies, and procedures through all aspects of the job function.

Conduct match closure exit interviews by phone with all parties. Assess reasons for closure and re-match or re-engagement potential.

For premature or unexpected closed matches, conduct an exit interview and refer to the Director for final review and signature.

Metrics they are responsible for 3-year retention, # of new matches annually, safety measures at 98%

Special Activities

Approve, plan and assign staff to various agency hosted match events, fundraising events, Big Nights, Big Chats, Mentor Trainings/workshops, OC/IE events, etc.

Fund Development

Work with Development Manager on a yearlong plan for get engaging the team, Bigs and matches for “Bowl For Kids’ Sake”

Coordinate schedules and engagement of the team for other fund development events.

Help to identify and plan for staff to get involved with fundraisers with the Director of Programs and Executive Director.

Be mindful that new program partners can also be fund development partners and plan strategies with the Executive Director and Director of Programs.

Community Involvement

Serve as the agency’s representative, as requested, at various social service/community alliances and meetings.

Provide leadership in encouraging the development of collaborative efforts/partnerships among social service agencies which will serve to further the mission and vision of our agency.

Supervise the resources for discounted activities and tickets, as well as, the renewal of the match discount book.

Budget, Funding, & Expenses

Responsible for traditional program expenses and revenue development.

Identify and maintain professional files with respect to potential funding sources for agency programming efforts.

Assist Director of Programs to develop budgets for program delivery. Prepare and manage program budgets.



  • Bachelor’s Degree required;
  • Bilingual–Spanish & English–oral and written; preferred
  • Three years’ experience in direct employee supervision preferred
  • Experience working with both child and adult populations; specific assessment, intake or interview experience preferred.
  • Demonstrated leadership and coaching abilities.
  • Proficiency in Microsoft Office; including Word, Outlook, and Excel.
  • Access to a reliable automobile; valid driver’s license; and automobile insurance
  • Able to work independently exercising good judgment, decision making and problem solving skills
  • Excellent time management and attention to detail.
  • Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
  • Able to succeed in a fast-paced environment
  • Able to work with confidential information
  • Able to relate well in multicultural environments
  • Able to effectively collaborate with peers
  • Able to use time effectively and able to focus on details
  • Able to maintain boundaries with clients.



Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.


The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.


Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.