We believe that all children should have the opportunity to succeed in life and live up to their full potential.
Big Brothers Big Sisters of the Inland Empire opened its doors in 2013 with the help of the Orange County agency, recognizing the mentoring void in the region. Serving more than 600 children each year in the metro regions of Riverside and San Bernardino counties, Big Brothers Big Sisters of the Inland Empire has quality mentoring models that are changing lives of children in the region.
Graduate from High School
Enroll in College
More Likely to Obtain a Bachelors Degree
of Littles have been exposed to abuse, violence or neglect
of Littles parents did not begin high school
of Littles have had an incarcerated parent
of Littles come from single-parent households
Children from single-parent households make up…
Teen girls from single parent households are 30% more likely to become pregnant
BOARD OF DIRECTORS
Executive & Governing Board
Todd Pickup – Board Chair
Navin Narang – Vice Chair
Cary Hyden – Secretary
Erin Boyl – Treasurer
Dr. Jacqueline Gustafson
Robert “Bob” Gedeon
Robert “Bob” Tyler
Lunch and Learn
Can our staff come in and present about being a Big? We are happy to come into your team meeting for as little as 15 minutes to educate your employees on the rewards of being a mentor to one of the children on our waitlist.
Does your company have products or tickets you can donate for our auction or for our kids? Contact us to see if you have something we need!
This site-based program matches a local corporation with a school in our community. Employee “Bigs” are matched, one-to-one with a student from the partner school and the matches meet in a group setting once a month at the partner corporation. Learn More →
Casual for a Cause
Have a casual day in your workplace to raise funds for Big Brothers Big Sisters. Encourage employees to “dress down” or wear jeans to work in exchange for a small donation.
Would you like to coordinate a golf tournament, run or shopping experience or other event with the proceeds benefitting Big Brothers Big Sisters? We have a team dedicated to assisting you with event logistics, payment collection, social media, marketing and invitations.
For more information on partnering with Big Brothers Big Sisters, please contact Jennifer O’Farrell (firstname.lastname@example.org) at 909.763.5959.
Ahern Adcock Devlin, LLC
Altura Credit Union
Beacon Pointe Wealth Advisors
Best Best & Krieger
BJs Brewery and Restaurant
Chuck E. Cheese
Dionysus (Wine Dash)
Holstrom Block & Parke
Jack in the Box
JWB Tax and Financials
Mathis Brothers Furniture
The Salted Pig
Windermere Tower Realty
A.Gary Anderson Family Foundation
Albert B. Cutter Memorial Fund
Arrowhead United Way
City of Rialto
City of Riverside
County of Riverside
County of Riverside, Board of Supervisors
Fontana Hope Foundation
Grace Helen Spearman Foundation
Inland Empire United Way
Kaiser Foundation Hospitals, Fontana
LeVecke Family Foundation
Majestic Realty Foundation
Molino Health Care
Riverside Rotary Foundation
San Manuel Band of Mission Indians
The Community Foundation, Community Impact Fund
The Community Foundation, Stebler Fund
The Community Foundation, Youth Grantmakers Fund
United Way Corona Norco
United Way Inland Valleys
At Big Brothers Big Sisters, we’re always looking for talented, dedicated people who believe in the power of role models to change the life of a child for the better, forever.
We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.
Job applications are reviewed on an ongoing basis. To apply, please email a resume and cover letter to email@example.com.
Enrollment and Match Specialist
Posted Jan. 30, 2019
JOB TITLE: Enrollment and Match Specialist
DEPARTMENT: Traditional Mentoring Program
REPORTS TO: Associate Director of Programs
FLSA STATUS: Full-Time, Hourly
Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.
Performance Measures: The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, customer satisfaction.
- Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes.
- Understand the trauma of the children being served and appropriately interviews, screens, and matches based on the needs and abilities of the child.
- Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
- Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
- Review and follow-up on references as necessary to gain additional data to complete the assessment process.
- Conduct volunteer and client reassessments/updates as indicated.
- Identify and eliminate any barriers interfering with the completion of the enrollment process.
- Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match. Effectively align volunteer interests and qualifications with service options of agency.
- Consult with other service delivery staff and/or supervisor as appropriate.
- Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer.
- Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
- High degree of collaboration with other service delivery staff to ensure smooth transition among functions.
- Determine matches and schedule match meetings.
- Accommodate volunteer and family schedules.
- Knowledgeable about AIM and data entry is accurate and applicable to grant sources
- All AIM queues are organized and up to date, closing records when appropriate
- Meeting new match goals consistently
- Understanding of grants and programs
- Understanding of rematch process
- Applied understanding of all program policies
- Conflict resolution skills (internal and external conflicts)
- Consistently communicating needs of new match to assigned Match Support Specialist/Case Worker
- Consistently reporting pipeline needs to Customer Relations Specialist and supervisor
- Attend BBBS events in order to sustain children served, quality of services, and agency needs.
- Performs other duties as assigned by director.
- Bilingual oral and written in Spanish
- Experience working with both child and adult populations; specific assessment, intake or interview experience preferred.
- Experience with children facing trauma, abuse, violence.
- Proficiency in Microsoft Office; including Word, Outlook, and Excel.
- Access to a reliable automobile; valid driver’s license; and automobile insurance
- Able to work independently exercising good judgment, decision making and problem solving skills
- Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
- Able to succeed in a fast-paced environment
- Able to work with confidential information
- Able to relate well in multicultural environments
- Able to effectively collaborate with peers
- Able to use time effectively and able to focus on details
- Able to maintain boundaries with clients.
REQUIRED SKILLS AND ABILITIES
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.
Interpersonal Savvy: Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.
Organizational Ability: Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.
Results/Outcome Oriented: Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements. Promotes
Vision and Mission: Effectively promotes the agency mission and vision, internally, as well as with the broader community.
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Routine office environment.
- Frequent independent travel.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.
Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.
If you are asked to come in for an interview, please complete this job application in advance and bring it in-person to the Big Brothers Big Sisters office at the time of your interview—do NOT submit the application via email. Big Brothers Big Sisters is not responsible for sensitive material in this application if it is sent via email (including but not limited to social security numbers and contact information).
It’s your money that keeps us going and enables us to start more kids on the right path. So you have every right to know how it is used. Big Brothers Big Sisters of the Inland Empire is satellite office of Big Brothers Big Sisters of Orange County, a 501c3 (tax exempt) organization.